Inside Sales Representative

• Conduct outbound and inbound sales calls to support new and existing customers
• Follow up on proposals, quotes, and open opportunities with customers
• Qualify inbound inquiries and outbound leads through discovery calls; identify needs, decision makers, timelines, and budget
• Manage customer communication throughout the sales cycle, ensuring clear next steps and timely follow-up to move opportunities forward
• Build and maintain a healthy sales pipeline by consistently scheduling meetings and generating net-new opportunities
• Identify upsell and cross-sell opportunities within existing accounts and coordinate with account leadership to expand services
• Own and progress opportunities from initial qualification through close, keeping deals moving through defined sales stages
• Maintain accurate CRM records (contacts, activities, notes, stages, next steps, and close dates) to support forecasting and pipeline visibility
• Coordinate internal resources (network engineering, cybersecurity, NOC, managed services) for discovery, solution scoping, and customer meetings
• Provide regular updates on pipeline health, deal progress, risks, and next steps to sales leadership

• Strong verbal and written communication skills
• Comfortable with high-volume phone-based outreach, including cold calling
• Highly organized with strong attention to detail and consistent pipeline discipline
• Ability to manage multiple opportunities and sales cycles simultaneously, prioritizing by value and close date
• Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams)
• Ability to work independently while partnering with technical teams to align solutions to customer needs
• Experience in inside sales or business development (preferred not required)
• Familiarity with networking, cybersecurity, or managed services (preferred not required)
• Experience using CRM tools daily to manage pipeline and activity (e.g., Zoho CRM, Zoho Analytics, or similar) (preferred not required)
• Understanding of quoting and proposal workflows as part of a sales process (helpful, not required)

Demonstrates strong verbal and written communication skills while managing multiple sales opportunities and maintaining a disciplined sales pipeline. Proficient in using CRM tools and Microsoft 365 to support sales processes and customer engagement.

• Inside Sales Experience
• CRM Tool Proficiency
• Microsoft 365 Proficiency
• Pipeline Management
• Cold Calling

• Sales Cycle Management
• Proposal Workflows
• Lead Qualification
• Upselling
• Cross-Selling

• Strong Attention to Detail
• Highly Organized
• Effective Communication

• Networking
• Cybersecurity
• Managed Services
• Sales Pipeline
• Business Development

• Zoho CRM
• Zoho Analytics
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Microsoft Teams