Account Coordinator - Retail

This position provides quality customer service support for select geographic territories/sales agents by assuring accurate and timely order entry, monitoring and expediting orders, resolution of art, production or quality issues in a customer-designed product environment requiring teamwork, efficiency, tactfulness, product knowledge and resourcefulness. Responds to inquiries from customers, sales agents and co-workers. Communicates with customers, sales agents sales management, brand management, manufacturing staff, credit and accounting personnel and members of the merchandising department.

Unrivaled Teamwear serves as the parent company of Gear for Sports and Knights Apparel, each an industry leader in the sports and team apparel space. Our family of brands know what goes into great decorated garments, using top-quality fabrics and offering creative decoration options. Each brand offers customers a premier selection and exceptional service for all their sportswear needs, from t-shirts and caps to fleece, performance wear, and outerwear.

• Receives and verifies accuracy and completeness of orders. Communicates with sales agents or customers regarding missing or inaccurate information, alternative product selections, or other non-standard requirements. Maintains changes on orders as necessary.
• Continuous order tracking for all assigned (major retail accounts) - monitor timeline of order placement, fulfillment, customer receipt of goods.
• Receives, reviews and processes customer bulk PO spreadsheets (minimums, org separation, etc).
• Enters invoice only’s when corrections are needed to invoices (customer under-charged, overage shipped but not billed, etc).
• Enters No Wip orders as needed by sales and/or Event 1 (hangers, etc).
• Enters MTO orders for all assigned retail accounts.
• Enters new art only and bulk orders into Oracle to initiate art process/secure inventory and capacity needs.
• Enters and maintains product reservation orders (Count Only’s). Monitors reservation orders to ensure that “real” customer Purchase order are received and decrementing the orders accordingly.
• Manages FG item set up. Maintain/communication of item and SKU information to customer and 3rd party data services (EDI catalog).
• Assists Sales with completing Product Set Up Forms
• Harvests web images from GFSI Online and label/transmit them to the retailers to launch on the websites.
• Receives EDI POs (EDI 850) and integrates them into the bulk orders. Manages EDI PO issues through an EDI management Form.
• Splits Retail POs into multiple sales orders as needed for org separation, garment availability, etc. Maintains an understanding of the retailers compliance relating to the number of times a PO can be split and communicates any exceptions/exemption requirements to the buying group.
• Receives EDI PO Changes (EDI 860) and updates orders/communicates rejections of changes as applicable.
• Manages EDI Pipeline report to ensure the orders are flowing through the system in a timely manner.
• Assists retail customers with reorder art selections for quick turn/at once order needs.
• Handles hot market/rush requests directly with customers, including art selection, inventory recommendations, order entry (essentially requires pushing orders through the ATO process, but with retail requirements).
• Works with Brand & Pricing teams when corrections/updates are needed to program codes, garment costs, decoration costs, finishing upcharges, minimums, etc.
• Assists with monitoring of retail compliance requirements to minimize chargeback violations.
• Attend weekly meetings with Manufacturing & sales to review status of existing and new orders.
• Monitor levels of inventory for fulfillment programs and provide inventory…