Account Coordinator

The Account Coordinator provides quality customer service support for select geographic territories/sales agents by assuring accurate and timely order entry, monitoring and expediting orders, resolution of art, production or quality issues in a customer-designed product environment requiring teamwork, efficiency, tactfulness, product knowledge and resourcefulness. Responds to inquiries from customers, sales agents and co-workers. Communicates with customers, sales agents sales management, brand management, manufacturing staff, credit and accounting personnel and members of the merchandising department.

Unrivaled Teamwear serves as the parent company of Gear for Sports and Knights Apparel, each an industry leader in the sports and team apparel space. Our family of brands know what goes into great decorated garments, using top-quality fabrics and offering creative decoration options. Each brand offers customers a premier selection and exceptional service for all their sportswear needs, from t-shirts and caps to fleece, performance wear, and outerwear.

• Receives and verifies accuracy and completeness of orders. Communicates with sales agents or customers regarding missing or inaccurate information, alternative product selections, or other non-standard requirements. Maintains changes on orders as necessary.
• Acts as an extension of the sales function by taking direct orders from customers, reviewing closeout opportunities with customers, assisting customers with garment and graphic selections and creating graphic on garment assortment pages tailored to each client.
• Receives and processes phoned in or emailed orders from sales agents that may be traveling.
• Resolves inventory issues when demand is over availability.
• Enters and maintains product reservation orders (Count Only’s). Monitors reservation orders to ensure that customer orders are received and decrementing the orders accordingly.
• Enters art only orders, when artwork needs to be created in advance of an order’s receipt.
• Enters invoice only’s when corrections are needed to invoices (customer under-charged, overage shipped but not billed, etc).
• Enters No Wip orders as needed by sales and/or Event 1 (hangers, event bags, etc).
• Handles hot market/rush requests directly with customers, including art selection, inventory recommendations, order entry. For rush reorder programs, ensures that all holds are released and order number are sent to production planning within given deadlines.
• Works with Brand & Pricing teams when corrections/updates are needed to program codes, garment costs, decoration costs, finishing upcharges, minimums, etc.
• May assist sales reps at times with more complicated entry projects (i.e. MTO) and is available to field questions and /or enter orders as needed.
• Tracks progress of orders with various internal departments. Expedites rush orders and negotiates scheduling with internal departments to ensure that customer timelines are met.
• Manages daily hold reports to ensure timely release of holds that are within direct area of responsibility. Follows up with various internal staff on resolution of holds relevant to other departments. Note, AC’s are responsible for date management, even on holds outside of their direct responsibility (for example, credit holds).
• Manages weekly event report to ensure that orders flow quickly through the system and are shipped within the required time frame. Communicates status of event orders to customers and sales agents, particularly once orders have shipped.
• Manages weekly headwear report to track progress of vessel programs orders to ensure arts are completed and orders are released to the factory by stated program deadlines to meet vessel ship dates.
• Man…