Lead Service Technician

Overview

South Western Communications
, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in-class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration.

At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.

Lead Service Technician

Title: Service Technician – Access Control / Surveillance / Intrusion / Fire Alarm / Nurse Call / Paging Systems

Reports To: Health Care Service Manager

Position Type: Non-exempt, hourly with full benefits package including 401k.

The Service Technician is responsible for servicing a wide variety of commercial systems. The technician should be knowledgeable and experienced in access control systems, electrified door hardware, CCTV (analog and IP), burglar panels and fire panels, Nurse Call, and Paging Systems. Provides excellent customer service to all clients while working effectively in a high-paced environment.

• Performs all duties with honesty, integrity, and the pursuit of excellence.
• Provides timely and efficient support to clients and their representatives.
• Provides on-site support and troubleshooting on Nurse Call, Paging Systems, access control, CCTV, burglar systems, and Fire Alarm System.
• Performs on-site repairs when possible.
• Advises customers on upgrade needs and options when necessary.
• Provides training for clients and end users when necessary.
• Assists installation division with programming and installation when necessary.
• Performs upgrades and alarm takeovers as needed.
• Communicates effectively with Service Manager and support staff by submitting all necessary documentation on service tickets.
• Maintains an accurate inventory of service parts on company-provided vehicle.
• Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances. Agrees to be a lifetime learner.

• Takes part in on-call rotation for emergency after-hours service.
• From time to time may be called upon to assist in other divisions.
• Attends scheduled company meetings.
• Attends training classes held either onsite or offsite as required.
• Occasionally travels to job sites over 2 hours away that require overnight stays.

• Experience with several of the following brands:
  Bi-amp, DSC/Tyco, Rauland or other Nurse Call Systems, Interlogic, Honeywell, EST/Edwards, Exacq, S2, Speco, Avigilon, Acti, Ubiquity, Brivo, Hanwha, Axis, Bosch, AV/Costar, HID, AMAG-Symmetry, Entraguard/Kerri, Securitron, Altronix, AiPhone, AWID, DETEX, RCI, HES, Locknetics, Dortronics, Potter, Schlage, Von Durprin
• 5+ years of experience with access control, CCTV, and burglar alarms;
  Overhead paging or a nurse call system.
• Fire alarm system basics.
• General networking and PC skills.
• Multiple manufacturer certifications.

• Must have valid driver’s license and clean driving record.
• Must submit to and pass pre-employment drug screen and random drug screens.
• Must have extensive experience in the installation, programming and troubleshooting of electronic systems.
• Common basic knowledge of Fire Alarm System.
• Clear and effective oral and written communication skills.
• Advanced knowledge of how to read and interpret architectural, electrical, and mechanical drawings.
• Ability to pull and suspend wire according to code.
• Clear understanding of electrical, security, and safety codes.
• Ability to safely use hand and power tools.
• Effective communication with supervisors to address problems that may arise in the field.

• Regularly move up to 15 pounds, frequently move up to 50 pounds, to varying heights.
• Ascend, descend, and work atop ladders of varying heights, including over 30 feet.
• Distinguish…