Commercial Refrigeration Technician HVAC-R

We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide.

• Competitive pay
• Company vehicle & cell phone
• Excellent medical/dental/vision/group life coverage
• 401(k) company match
• PTO and holiday pay
• Fitness membership reimbursement
• Hands‑on experience that promotes a growth‑oriented culture
• Personal growth opportunities encouraging out‑of‑the‑box thinking
• Challenging and meaningful work that fosters learning and development
• Fast‑paced company culture and work environment
• Collaborative team environment to support and mentor each other

The Technician II is a vital member of the Easy Ice service team, responsible for ensuring the optimal performance and reliability of ice machines through installation, cleaning, maintenance, and troubleshooting.

• Provide outstanding service and support during on‑site visits, forging positive relationships with customers
• Manage installation, repair, and maintenance tasks, accurately diagnosing and resolving technical issues
• Train and support less experienced technicians
• Complete detailed service reports to improve future service quality
• Maintain proper truck stock and supplies during field operations
• Maintain company vehicle in accordance with established policies
• Uphold Easy Ice brand image with professionalism and positive engagement
• Demonstrate flexibility in work schedules and adapt to changing operational demands while seeking opportunities for personal and professional growth

• Deliver exceptional service that fosters positive relationships with customers, ensuring consistent satisfaction with service quality and machine performance
• Perform thorough installation, repair, maintenance, cleaning, and troubleshooting of ice machines to improve performance and longevity, reducing the frequency of service calls and emergency ice purchases
• Lead installation processes when required, exceeding customer expectations with accurate, timely, and efficient installation of equipment
• Accurately diagnose and resolve technical issues on the first visit, minimizing downtime for customers
• Achieve or exceed performance metrics related to service response times, resolution rates, and customer feedback, demonstrating accountability and commitment to excellence

• Perform installation, cleaning, preventative maintenance, troubleshooting, and repair of ice machine equipment as required
• Provide customer support during field visits, focusing on building positive relationships
• Train and mentor less senior technicians as required
• Manage on‑site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time per standard operating procedures
• Accurately document all actions during service visits, taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities
• Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service
• Manage pickup and delivery of ice as needed for service calls, ensuring timely and efficient service for customers
• Assist in processing accurate payments from customers and assist in equipment shutdown or removal when necessary
• Maintain a clean, organized, and safe work environment in the shop, adhering to all safety protocols and cleanliness standards
• Ensure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and uphold a professional appearance

High school diploma or general education degree (GED). Vocational/Technical Training preferred.

• 1+ year experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment)
• EPA 2 Certification
• Working knowledge of mobile tools and applications
• Experience in and the ability to demonstrate volt meter operations
• Ability to work a full‑time schedule which includes a rotating on‑call schedule
• Strong communication skills to effectively interact…