Field Technician II

OUR CULTURE

We move to the beat of a different drum. Our core values aren’t just words on a piece of paper but something we strive to live out every day. We make a difference in the lives of our employees, their families, and our communities. We accomplish this by using our time, talents and resources. Each of our locations support local charities and we offer the opportunity to participate in international mission trips.

We are committed to our culture. We rally behind our core values, and we deliver a positive experience to our customers. We celebrate our employees' success and encourage our team members to bring their insights and recommendations to the table. Are you ready to discover your true potential? Are you ready to join the Lineage family?

Are you someone who enjoys working with your hands, solving problems, learning technology, and helping people?

Lineage is looking for a Field Technician to join our growing service team. This is an entry-level field service position where you'll receive hands‑on training and work alongside experienced technicians while developing valuable skills in equipment installation, troubleshooting, maintenance, and customer service.

You'll work with a variety of office mailing and document handling equipment, including mail machines, folder/inserters, letter openers, shredders, printers, and related systems and software.

If you're mechanically inclined, comfortable learning new technology, and looking for a career—not just a job—this is a great place to start.

As a Field Technician, you'll begin by learning from experienced technicians and progressively take on more responsibility as your technical skills grow.

• Shadow experienced technicians and learn equipment installation, maintenance, troubleshooting, and repair procedures.
• Perform basic equipment setup and preventive maintenance.
• Install, service, and maintain standard mailing and document handling equipment as your skills develop.
• Learn to diagnose and resolve basic mechanical, electrical, and equipment-related issues.
• Maintain assigned tools and parts inventory in an organized and secure manner.
• Participate in product training and certification programs.

• Learn Lineage equipment, systems, software, and service procedures.
• Provide basic technical support to customers and end-users.
• Train customers on the proper operation and functionality of equipment.
• Provide phone-based troubleshooting assistance when needed.
• Develop your ability to identify problems and determine appropriate solutions.

You'll represent Lineage directly at customer locations, making your customer‑service skills just as important as your technical skills.

• Communicate with customers to understand equipment issues and service needs.
• Provide timely, professional, and courteous service.
• Explain equipment operation and basic troubleshooting to customers.
• Build positive customer relationships through dependable service and follow‑through.
• Maintain a professional, customer‑first attitude during every service call.

• Maintain accurate service documentation, including call notes, installation reports, maintenance records, and repair reports.
• Meet established company standards for efficiency, productivity, and service performance.
• Follow company procedures and operational standards.
• Follow all applicable USPS regulations and company safety policies when working on customer sites.

You…