On-Site Service Representative

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings.

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Demonstrates strong customer service skills by resolving issues promptly and identifying customer needs to promote loyalty and expand product offerings. Proficient in following designated routes and maintaining compliance with safety and inspection requirements.

• Customer Service Experience
• Route Management
• Problem-Solving Skills
• Collaboration Skills
• Valid Driver's License

• Inventory Management
• Product Stocking
• Order Creation
• Technical Issue Resolution
• Physical Lifting (25 to 60lbs)

• Collaboration
• Problem-Solving

• Valid Driver's License
• Automobile Insurance

• Customer Loyalty
• Continuous Improvement
• Service Environment

• Routing Software