Print and Workflow

General Statement of Responsibility

Process incoming client orders and print consent forms. Support order workflow to meet the department’s SLAs and KPI’s.

• Release sales orders and backorders within CRL’s Order Management tool.
• Print and sort consents according to the tact time of the work floor.
• Sort all printed material and be able to match to the corresponding sales orders.
• Execute the Consent Capture process.
• Arrange orders to meet the required turnaround time in accordance to the Service Level Agreements (SLA) and department specific Key Performance Indicators (KPI).
• Distribute all sales orders to meet the workflow of the fulfillment lines set up in the pick areas.
• Interact with Employers customer service and Employers sales to solve problems and ensure all consents are printed correctly.
• Maintain the write-off log.
• Participate in the consent inventory cycle counts.
• Serve as a trainer within your work area.
• Perform Fulfillment Associate duties.
• Keep the work area neat and clean.
• Maintain and protect the confidentiality of all CRL, CRL subsidiaries, legal entities and client information.
• Be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
• Other duties as assigned.

• Perform duties of Level 1.
• Interact with all emails that have a direct impact on the workflow. Respond to emails in a timely manner.
• Maintain warehouse consent inventory.
• Maintain printer room supplies utilizing requisition process or internal supply replenishment request.
• Use vendor managed website to release consent forms for monthly use.
• Assist in closing cancelled orders and/or backorders as needed.
• Assist in monitoring the backorder reports and open orders report.
• Assist with coordinating the workflow of the priority orders that result from the backorder log or open orders report.

High School Diploma or equivalent.

1 year experience in a warehouse, inventory or order entry environment, or equivalent.

• Detail oriented and extremely accurate.
• Good communication skills.
• Problem solving.
• Ability to organize work.
• Use time efficiently.
• Able to follow directions.
• Work accurately.
• Ability to make decisions.
• Cooperative approach to teamwork.
• Must work well under pressure.
• Ability to enter information on a touch screen and operate a mouse.
• Ability to be at work and on time.
• Ability and judgment to interact and communicate appropriately with other employees, clients and management.

• Standing and walking for extended lengths of time.
• Close vision requirements due to computer work.
• Repetitive use of hands, fingers, wrists, and elbows for operating a computer and telephone.
• Reaching, including above the shoulder.
• Twisting.
• Bending or stooping.
• Squatting or crouching.
• Kneeling.
• Climbing to heights of 15 feet.
• Lifting up to 50 pounds.

Computer terminal; printers, 10 key calculator, shipping terminals, box knife, handling equipment, storage racks, dock doors, dumpsters, ladder, dolly, pallet jack, trash compactor, forklift (if applicable).

Overtime necessary according to workload; some weekend work required; exposure to heat, dust, and noise. Trash compactor, and Forklift operator (if applicable) requires a minimum age of 18 years.

$16.00 - $29.00

• Medical, Dental, Vision
• Life/AD&D
• Supplemental Life/AD&D
• Section 125 FSA Plan
• 401(k)
• Short and Long-Term Disability
• Paid Time Off
• Holidays
• Tuition Reimbursement

• Level advancement is achieved after completion of training and competency.
• Denotes essential job function.