Order Entry Specialist

Basic Functions

Responsible for analysis, entry, scheduling and editing of Bernhardt Design table and seating orders, along with job creation for plant 3 production.

Reports to Director of Scheduling Operations and maintains close contact with Assistant Scheduling Manager, Director of Sales Operations, Customer Service Managers, Account Executives, Administrative Assistant, Financial Services, and Bernhardt Textile Department.

Analyzes each seating purchase order for accuracy through ECMT (order storage program). Notes any errors, discrepancies or special circumstances on the purchase order issue sheet and returns to Customer Service for verification. Follows up with Customer Service on outstanding issues.

Responsible for accurate entry of mainframe customer seating orders in a timely manner, including meeting daily and weekly sales goals set by Director of Scheduling Operations and Assistant Scheduling Manager.

Responsible for editing customer seating acknowledgements each morning between mainframe and ECMT.

Responsible for accurate scheduling of seating orders per scheduling capacity parameters per production line, frame availability, Bernhardt Textile availability, capacity holds, Credit status, etc.

Responsible for accurate booking/scheduling of Syteline orders by capacity load parameters for product categories and updates spreadsheet "BKTS" accordingly for choices.

Updates ECMT with status details once orders are booked in Syteline or entered or scheduled in mainframe.

Makes necessary changes (i.e. commission, product, tagging instructions, ship dates, etc.) on seating acknowledgments in a timely manner. Verifies accuracy of changes. Updates ECMT as needed.

• Emails "SI Forms" to factories with special instructions related to production when seating orders are scheduled.
• Creates jobs in Syteline each day for factory production by 4 pm.
• Maintains Stg Plan/HOLD report spreadsheet for soft production holds of larger orders and national account orders and Seating Update spreadsheet for seating units available to schedule per production line capacity by ship week.
• Acknowledges seating mockups/samples same day received and books Syteline mockups/samples same day of notification.
• Enters seating/vendor orders submitted by Commodity Manager the day received.
• Notifies Director of Scheduling Operations and Assistant Scheduling Manager of large Syteline orders available for booking throughout each day as they become available.
• Works with Customer Service and other Order Entry team members to accomplish department goals.

Makes recommendations for improvement of order process and entry procedures.

Performs any other duties as assigned by Director of Scheduling Operations.

The Order Entry Specialist is authorized to take any reasonable action necessary to carry out the responsibilities assigned. These actions must be in accordance with the Bernhardt Policy Manual and other established policies, and subject to general or specific authority as established by the Director of Scheduling Operations.