Customer Service Account Representative

Job Overview

Provide exceptional customer service, maintaining all incoming correspondence and phone calls from dealers, sales reps and consumers as necessary to ensure the highest level of customer service, as directed by the Director of Dealer Services.

Reports directly to the RCG Dealer Services Manager.

• Maintain all incoming calls, faxes, e-mails and other correspondence received from dealers, reps, and consumers as needed for designated area.
• Maintain a working relationship with Authorized Bernhardt Dealers, Bernhardt Sales Representatives, Factory personnel, other Bernhardt personnel and any/all Bernhardt business contact.
• Always exhibit professional, responsible, respectful phone etiquette, with all outside and inside contact.
• Provide general customer service: order reports, status, quality assurance, order entry, order edit, etc.
• Responsible for own incoming, outgoing, inner‑office mail to mail room.
• Follow all Bernhardt policies and procedures as defined.
• Work with the RCG Dealer Services Manager to properly service each area account.
• Work with assigned territory sales reps or dealers as necessary.
• Make individual decisions regarding returns, credits, local repairs, and order entry within the designated territory as defined in the Return Policy.
• Report any problem issues or concerns to the RCG Dealer Services Manager.
• Ensure the highest level of customer service.

Equal Opportunity Employer/Veterans/Disabled