Bernhardt Hospitality Account Executive Position

Bernhardt Hospitality Account Executive Position:

Bernhardt Hospitality is seeking an account executive to ensure that Bernhardt delivers the highest quality of customer service to our customers. This position will assume overall responsibility for the sales service and maintenance of all accounts within the assigned territories. Responsible for providing sales support to all assigned sales representatives.

• Be responsible for all details regarding the accurate processing of orders for new, proforma and open accounts.
• Assumes the responsibility of the primary telephone and email contact for all sales representatives and accounts with the assigned territories.
• Receives and reviews requests from sales representatives and accounts and initiates the appropriate actions.
• Completes all order entries to assure timely and accurate acknowledgment, scheduling, and changes of orders.
• Monitors and works with the Manager of Client Services and appropriate plant, credit, and traffic personnel expediting orders within the assigned territories.
• Assists with the tracking of unidentified COM.
• Works closely with office and factory personnel to assist sales representatives and customers with administrative and product-related questions.
• Processes claim requests and ensure accurate follow-up with clients, replacement orders, and 3 rd party freight and prepaid carriers for claims resolution.
• Communicates order status to customer and sales representatives as needed.
• Works with the Manager of Client Services to address changes to orders already in production.
• Responsible for initiating any special action required for the assigned accounts (i.e.: special inspection, cartooning, tagging, etc.)
• Provides inline product proformas with freight and tax when required.
• Performs any other duties as assigned by the Manager of Client Services.

• Ability to manage multiple tasks in a fast-paced environment
• Strong organizational, communication, and leadership skills
• Customer oriented service skills including needs assessment, evaluation, and resolution.
• Ability to answer emails and return phone calls in a timely manner

Ability to keep track of orders and order status to check on daily and weekly to assure no delays.

Equal Opportunity Employer/Veterans/Disabled