Transportation Coordinator

Position Summary

The Transportation Coordinator coordinates outbound furniture shipments, schedules transportation activity, prepares shipping documentation, supports drivers and carriers, and maintains accurate transportation and billing records. This role connects shipping, transportation, customer service, carriers, and operations to support timely deliveries and accurate data.

The ideal candidate is organized, detail-oriented, adaptable, and service-focused.

• Schedule outbound trips, assign trailers/equipment, and release loads to shipping.
• Monitor shipments, reschedule missed departures, and communicate delays to carriers and stakeholders.

• Generate invoices, trip packets, trip sheets, BOLs, and shipping paperwork.
• Verify piece counts, scan/file documents, and maintain accurate shipment records.

• Invoice completed and collect shipments; review freight charges for accuracy.
• Enter freight costs and prepare third-party carrier documentation, including shipment details and contacts.

• Maintain accurate data in Syteline, Mainframe, Samsara, and related systems.
• Update acknowledgment numbers, shipment status, and transportation records.

• Serve as a contact for driver, carrier, and delivery issues; coordinate solutions with management and internal teams.

• Communicate professionally with drivers, carriers, customers, and internal departments; provide timely shipment updates and maintain positive relationships.

• Strong computer skills and ability to learn transportation software systems.
• Proficiency in Google Docs, Microsoft Excel, Outlook, and other office software.
• Excellent organizational and time management skills.
• Strong attention to detail and data accuracy.
• Effective verbal and written communication skills.
• Ability to work in a fast-paced environment and manage changing priorities.
• Strong customer service mindset.
• Professional phone and email communication.

• Experience in transportation, logistics, dispatching, shipping, or supply chain operations.
• Experience using Samsara, Syteline, or similar logistics software.
• Knowledge of freight billing and transportation documentation.

Employees in this position are expected to:

• Schedule and process transportation trips accurately and on time.
• Maintain shipment records with a high degree of accuracy.
• Verify piece counts and shipment documentation before invoicing.
• Maintain accurate freight billing records.
• Follow established transportation processes and procedures.
• Communicate shipment delays and exceptions proactively.
• Demonstrate professionalism and teamwork.
• Maintain a positive attitude while contributing to department goals.