Area Reservations Sales Supervisor

Organization - Miraval Berkshires Resort and Spa

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Your journey begins now! Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.

Reservations Supervisor will serve as a day‑to‑day role model to new and existing reservations agents. The individual will demonstrate and execute departmental procedures by ensuring that the culture and guidelines of Miraval are met and that the team is meeting and/or exceeding budgeted goals for the department.

• Must create a positive, energetic working environment by maintaining high morale and productivity.
• Implement and manage all processes related to the effective handling of inbound guest calls and outbound calls.
• Assist in creating a high‑performance, revenue‑generating team through consistent development, training and coaching of Reservations Agents and Advisors.
• Develop and leverage a team of people with unique talents and a variety of strengths to maximize effectiveness of the department statistical measurements.
• Ensure a positive pre‑arrival experience for guests by accurately conveying resort and reservation information, qualifying guest needs, and ensuring precise entry of guest information into the booking system.
• Prioritize tasks and handle multiple duties simultaneously while remaining highly organized with attention to detail and consistent follow‑up.
• Ensure effective resolution of service issues with a proactive approach to guest and associate needs.
• Respond timely to requests for information and assistance from guests, agents and other resort employees by using good judgement when independent decisions are required.
• Assist with Reservation and Experience shared inboxes and chats from the Miraval website.
• Assist with onsite Exclusive Resort guest arrivals and/or Onsite Experience Planning per property needs.
• Log into Snowfly weekly and celebrate any recognition and compliment/congratulate agents on accomplishments.
• Navis Reports.
• Call Compliance.
• Auto Complete Report.
• Lead compliance (non‑booked reasons, field compliance, notes, etc.) and call auditing (5 calls daily).
• Revinate modifications.
• Other duties and responsibilities as assigned.
• The above reflects that of their home property; however, since Reservations operates as a collective team, at times they may be asked to assist with the above tasks at sister properties.

We thank you for your interest. Be well.

• World class resort.
• Awarded Fortune’s 100 best companies to work for.
• Unlimited use of our fitness center, yoga classes, and lectures.
• Tuition or wellbeing reimbursement.
• Free golf.
• Employee discounts on all spa services and programming.
• Discounted rates at Hyatt Hotels.
• Positions with flexible schedules.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Minimum of 2 years of high‑end sales and customer service experience, preferably in a call center, sales/customers service, and/or hospitality environment (preferred but not required).
• Technology proficiency with thorough working knowledge of GDS, reservations software, and booking systems (preferred, but not required).
• Exceptional verbal and written communication skills with the ability to skillfully articulate resort information to guests and new agents.
• Previous experience in development and delivery of training information.
• Exceptional time management, detail and organizational skills.
• Professional demeanor with exceptional verbal, written and electronic communication skills.
• Must be completely flexible and be able to work weekdays, weekends, mid‑shifts, nights, and holidays.