Senior Travel Advisor Support Specialist

Organization
- Miraval Berkshires Resort and Spa Summary

Your journey begins now! At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in. Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.

We are currently seeking a Senior Travel Advisor Support Specialist to join the team. This position is responsible for optimizing revenue by increasing conversion from the leisure and partnership sales segment while elevating service levels for travel advisor accounts and VIP clientele. This role serves as a senior point of contact for travel advisor partners, including ownership of key accounts such as American Express Fine Hotels & Resorts.

This position supports reservation sales, manages complex bookings, enhances partner relationships, and ensures seamless pre‑arrival and guest experiences across all Miraval properties.

• Supports the Reservations Department by managing travel advisor requests for quotes and reservations across all Miraval properties while meeting a monthly personal revenue goal
• Optimizes conversion rates through timely follow‑up, personalized service, and high‑touch engagement with travel advisors and VIP clients
• Manage a shared email inbox for travel advisor requests with a focus on accuracy and timely responses
• Serves as a senior point of contact for travel advisors, consortia partners, and VIP clientele, building strong and lasting relationships
• Coordinates all pre‑arrival planning for travel advisor clients, including experience planning, transportation, and special requests to ensure reservations are fully prepared prior to arrival
• Tracks VIP arrivals and coordinates upgrades, amenities, and special requests while sending arrival alerts to operations teams
• Prepare weekly amenities for arriving VIP guests, including personalized notes and coordination for in‑room delivery
• Manage American Express Fine Hotels & Resorts reservations, including integration from external booking portals, confirmation communication, and pre‑arrival coordination
• Assist with travel advisor escalations and complex booking scenarios as they arise
• Collaborates with internal departments to ensure seamless guest experiences and accurate execution of all reservation details
• Maintain a strong understanding of Miraval offerings, including spa, wellness activities, and programming, to align guest preferences with curated experiences
• Help organize and execute FAM trips, including managing reservations, coordinating itineraries, scheduling site tours, and overseeing all logistical details
• Responsible for handling travel advisor personal stays including approvals, reservations, site alerts, and conducting site tours on property
• Maintains positive, productive communication with all departments to ensure accuracy and attention to detail
• Provides operational support during high‑volume periods, including handling calls, chats, and additional responsibilities as needed
• Supports leadership with special projects, reporting, and process improvements
• Maintains excellent professional appearance, communication skills, and a positive team presence

Miraval is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

• World class resort
• Awarded Fortune’s 100 best companies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Tuition or wellbeing reimbursement
• Free golf
• Employee discounts on all spa services and programming
• Discounted rates at Hyatt Hotels
• Positions with flexible schedules

• Minimum of 2 years of high‑end sales and customer service experience,…