Senior Travel Advisor Support Specialist Job Lenox area,Massachusetts USA,Hospitality / Hotel / Catering

Summary

We are currently seeking a Senior Travel Advisor Support Specialist to join the team. This position is responsible for optimizing revenue by increasing conversion from the leisure and partnership sales segment while elevating service levels for travel advisor accounts and VIP clientele. This role serves as a senior point of contact for travel advisor partners, including ownership of key accounts such as American Express Fine Hotels & Resorts.

This position supports reservation sales, manages complex bookings, enhances partner relationships, and ensures seamless pre-arrival and guest experiences across all Miraval properties.

Essential Functions

Supports the Reservations Department by managing travel advisor requests for quotes and reservations across all Miraval properties while meeting a monthly personal revenue goal

Optimizes conversion rates through timely follow-up, personalized service, and high-touch engagement with travel advisors and VIP clients

Manage a shared email inbox for travel advisor requests with a focus on accuracy and timely responses

Serves as a senior point of contact for travel advisors, consortia partners, and VIP clientele, building strong and lasting relationships

Coordinates all pre-arrival planning for travel advisor clients, including experience planning, transportation, and special requests to ensure reservations are fully prepared prior to arrival

Tracks VIP arrivals and coordinates upgrades, amenities, and special requests while sending arrival alerts to operations teams

Prepare weekly amenities for arriving VIP guests, including personalized notes and coordination for in-room delivery

Manage American Express Fine Hotels & Resorts reservations, including integration from external booking portals, confirmation communication, and pre-arrival coordination

Assist with travel advisor escalations and complex booking scenarios as they arise

Collaborates with internal departments to ensure seamless guest experiences and accurate execution of all reservation details

Maintain a strong understanding of Miraval offerings, including spa, wellness activities, and programming, to align guest preferences with curated experiences

Help organize and execute FAM trips, including managing reservations, coordinating itineraries, scheduling site tours, and overseeing all logistical details

Responsible for handling travel advisor personal stays including approvals, reservations, site alerts, and conducting site tours on property

Maintains positive, productive communication with all departments to ensure accuracy and attention to detail

Provides operational support during high-volume periods, including handling calls, chats, and additional responsibilities as needed

Supports leadership with special projects, reporting, and process improvements

Maintains excellent professional appearance, communication skills, and a positive team presence

Benefits

World class resort
Awarded Fortune's 100 best companies to work for
Unlimited use of our fitness center, yoga classes, and lectures
Tuition or wellbeing reimbursement
Free golf
Employee discounts on all spa services and programming
Discounted rates at Hyatt Hotels
Positions with flexible schedules

Qualifications

Minimum of 2 years of high-end sales and customer service experience, preferably in a call center, reservations, or hospitality environment (senior-level experience preferred)
Experience working with travel advisors, consortia, and luxury or VIP clientele strongly preferred
Advanced technology proficiency with thorough working knowledge of Word, Excel, GDS systems, reservations software, and booking platforms
Positive demeanor and productive communication skills with both internal and external clients
Exceptional verbal, written, and electronic communication skills with the ability to clearly articulate resort offerings and experiences
Strong time management, organizational, and detail-oriented skills
Professional demeanor with the ability to manage multiple priorities in a fast-paced environment
Must be flexible and able to work weekdays, weekends, mid shifts, nights, and holidays as business demands require

#J-18808-Ljbffr