Concessions Manager

TERM
:
June 1 through at least September 6, 2026;
Longer duration considered

STATUS
:
Hourly, at-will, seasonal employee

SCHEDULE
:
Variable weekly schedule, six days per week

SALARY
: $18.00 per hour, local housing possible

Reporting to the Patron Services Manager, the Concessions Manager shall be responsible for assisting with the Patron Services department’s food and beverage sales, including through cost-control measures, effective communication with vendors, and the creation of a positive experience for visitors in concessions. The Concessions Manager shall provide service primarily through selling and re-stocking food, beverages and other concessions goods; inventorying, ordering, and meeting/storing concessions deliveries as necessary;

managing cash/receipts; creating and maintaining expeditious, effective service to patrons pre-show, during intermission, and post-show, emphasizing pre-show and intermission purchases – including pre-ordering for intermission and preparation for the intermission rush.

• Selling concessions items through point-of-sale platform;
• Keeping inventory of food, liquor, and other bar items and restocking as necessary across three concessions/bar sales stands (including the outdoor Beer Garden);
• Communicating with vendors in ordering food items as needed;
• Ensuring timely delivery of perishable food items and optimizing orders to ensure selling all inventory before expiration;
• Tracking inventory such as forks, knives, napkins, cups, and reordering as necessary;
• Assisting with training new employees;
• Taking a leadership role in daily and other financial reporting;
• The employee shall also be cross-trained to provide service, when requested, through: fulfilling ticket orders; answering phones; filling ticket orders by using Shakespeare’s online ticketing system; maintaining Shakespeare & Company’s patron database; serving as liaison between Audience Services and the Box Office; performing House Management duties; supervising Volunteer greeters and usher teams, and ensuring theater cleanliness, security, audience comfort, and safety;
• Participating in D.E.A. training;
• Collaborating with other employees to create a supportive and inclusive environment that prioritizes safety and dignity.

• Work professionally with other employees;
• Maintain a positive and respectful attitude;
• An empathetic style, exhibiting an openness to many perspectives, able to work under pressure and deal with stressful situations during busy periods;
• Be dependable and timely for scheduled shifts;
• Ability to work collaboratively with a team, and communicate clearly with others;
• Demonstrate a familiarity with Microsoft Office and with Square;
• Ability to sit, stand, and stoop; reaching with hands and arms; use of hands to finger objects and controls; lifting and/or moving up to 25 pounds; close vision, distance vision, and peripheral vision; and reading of written, printed and/or computer screen data
• Maintain a commitment to values of equity and inclusion and experience communicating effectively with groups of individuals from diverse backgrounds, identities, abilities, and experiences;
• A commitment to values of anti-racism and anti-oppression and personal and/or professional experiences advancing equity, diversity, inclusion, and accessibility;
• Completion of a COVID-19 vaccine regimen and booster, if eligible, prior to employment term.

Founded in 1978, Shakespeare & Company is a thriving center of creative and collaborative excellence in Actor Training, Performance, and Education, rooted in Shakespeare’s work and the Elizabethan ideals of inquiry, balance and harmony. Committed to nurturing the creative impulse, exploring the universal themes of human experience, engaging with the widest possible audience, and influencing future generations, Shakespeare & Company is also committed to evolving its approach to diversity and inclusion to engender an active process and positive change toward equity in its employment and artistry.

Shakespeare & Company is committed to providing equal employment opportunities; it is our intent to maintain…