Group Sales Coordinator & Front of House Associate

Group Sales Coordinator & Front of House Associate

POSITION
:
Group Sales Coordinator & Front of House Associate

POSTED
:
April 29, 2026

TERM
:
Seasonal / Summer‑Fall / May 20 through on or about September 6 2026, with possibility of extending contract (flexible start and end dates)

SCHEDULE
:
Weekly variable schedule Tuesday through Saturday;
Mondays off

SALARY
: $18.00 per hour

Reporting to the Patron Services Manager, the Group Sales Coordinator and Front of House Associate shall work on a varied, six‑day‑per‑week schedule as per published schedules. The employee shall provide assistance with leadership in Audience View training and use, patron and employee conflict resolution, troubleshooting ticket orders, and cash management.

• Coordinating with external groups to plan their visit to Shakespeare & Company, including tickets to shows, talkbacks, tours, and meal catering as desired
• Researching and initiating outreach to potential groups to plan a visit to Shakespeare & Company
• Updating group sales databases to reflect the most up-to-date contact information
• Partake in box office, concessions, and house management shifts as time allows outside of Group Sales work:
  • Answering the Box Office phone
  • Filling orders by using Shakespeare & Company’s online ticketing system
  • Maintain Shakespeare & Company’s database on the same system
  • Scanning patron tickets
  • Ensuring patron safety in theaters
  • Selling food and drink at the concessions stand
  • Driving company golf cart for outdoor shows

As a member of the Patron Services Department, all staff shall make themselves available for general work calls or other duties as directed by their Supervisor (provided such additional duties fall within the typical work week), including necessary errands, Box Office, concessions, house management, and parking.

• Work professionally with other employees
• Maintain a positive and respectful attitude
• Work under pressure and deal with stressful situations during busy periods
• Be dependable and timely for scheduled shifts
• Work independently and part of a team
• Maintain a commitment to values of equity and inclusion and experience communicating effectively with groups of individuals from diverse backgrounds, identities, abilities, and experiences

This position will require a familiarity with Microsoft Office; sitting, standing, and stooping; reaching with hands and arms; use of hands to finger objects and controls; lifting and/or moving up to 25 pounds; close vision, distance vision, and peripheral vision; and reading of written, printed and/or computer screen data.