Customer Service Lead

Do you love helping people as much as you love animals?

Are you energized by leading others, building strong teams, and creating an exceptional client experience?

• A natural leader who can motivate, mentor, and support a team of CSRs.
• Someone who genuinely enjoys working with people and leading by example in providing exceptional client care.
• A strong communicator who is patient, empathetic, positive, and solutions-focused.
• A team player who thrives in a fast-paced environment and can balance client service with team management.
• Previous experience in customer service and supervisory or leadership roles (veterinary/medical experience is a plus).

• Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.
• Train new CSRs and provide ongoing mentorship and feedback to foster growth and development.
• Manage scheduling, workflow, and responsibilities for the front desk team.
• Greet clients and patients with warmth and professionalism-in person, by phone, and via email.
• Support client communication with the medical team, appointment scheduling, and billing accuracy.
  
  Assist in handling escalated client concerns with empathy and professionalism.
• Help maintain a positive, collaborative, and solutions-oriented culture.

At Leominster Animal Hospital, we believe excellent care starts at the front desk-and that starts with a strong leader. You'll join a close-knit team that values humor, hard work, and heart. We're proud of the way we support one another, and we're excited to welcome a supervisor who will help our client service team shine.

This is a full-time position with competitive pay, benefits, and opportunities for growth.

If you're a people-person with leadership skills who wants to make a difference in a pet's life every single day-this is the role for you.

Apply today and become part of the Leominster Animal Hospital family!

Monday, Tuesday, Thursday 8-6pm, Wednesdays 8-7pm,Fridays 8-5pm. We are also planning to open Saturday hours (8-1pm) and extend some weekday hours (until 7pm) in the future.

At Ameri Vet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees.

At Ameri Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.