Senior Member Service Center Representative

Responsibilities

• Provide exceptional member experience through various communication channels
• Execute behaviors aligned with All One’s values and member service standards
• Perform MSC operational duties like loan log review and ordering office supplies
• Respond to inquiries from members and perform necessary transactions
• Coordinate and schedule member appointments for seamless experience
• Act as the first escalation point for team members
• Coach and mentor MSC staff to achieve goals
• Support members with digital banking products and services
• Input consumer loan application requests over the telephone or online
• Digitally close and fund consumer loan documentation
• Recommend appropriate solutions to meet member needs
• Maintain strong knowledge of all credit union products and services
• Provide daily member support of electronic banking products/services
• Communicate procedure updates to the team as needed
• Administer supervisor overrides for restricted transactions appropriately
• Continuously increase knowledge and skills through training

• High School diploma or equivalent
• One to three years’ prior banking experience
• Strong knowledge of Credit Union products and services
• Ability to communicate effectively and build rapport
• Excellent member service, active listening, and attention to detail skills
• Strong time management, organizational, problem solving, and adaptability skills
• Must be comfortable with technology
• Working knowledge of Microsoft Outlook, Word and Excel
• Must have the ability to work a rotating schedule of Monday through Saturday
• Must be registered with the Nationwide Mortgage Licensing System