Director of Treasury Management

Pay or Shift Range: $99,792.99 to $. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Salary Grade: 21

SUMMARY:

Responsible for leading the Bank’s Treasury Management department as a strategic business line in providing clients with the financial tools, products and services needed to meet their financial goals. Responsible (on a collaborative basis) for Treasury Management strategy, revenue growth, product direction, and client experience. Ensure Treasury Management clients are provided with a seamless ecosystem tailored to their respective needs comprised of solutions, business lines and channels.

Put client needs at the center of all treasury management activities to further engage current clients, expand relationships and help acquire new clients, relationships, and deposits. Manages Treasury Management Officers and Government Banking Officers.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:

• Responsible for leading Treasury Management deposit acquisition, client relationship acquisition and management as well as oversight of the department’s P&L.
• Work collaboratively to determine the most appropriate fee structure for Treasury Management to enhance pricing strategy, including fee structures, profitability optimization, and competitive positioning.
• Drive Treasury Management sales strategy across Commercial Lending, Business Lending and Banking Services to drive penetration of Treasury Management services.
• Ensure department goals are achieved.
• Review of current and prospective Business Banking & Treasury Management client product usage.
• Identify risks, competitive position, documentation / management issues, legal concerns, and compliance related matters for all Treasury Management products and services.
• Assist with leading and managing new product/service implementations for Treasury Management in collaboration with other internal departments.
• Monitor products and services. Recommends improvements to ensure they are effective. Coordinates with other departments to develop products and procedures.
• Ensure that staff is sufficiently trained relative to new and existing Treasury Management products and services.
• Work with Banking Services Operations, Banking Center Operations and other departments to ensure that all appropriate processes are available on the Bank’s platform & teller systems.
• Success will be measured using the following key performance indicators (KPIs): fee income growth (% YoY); TM product penetration rate; deposit growth from TM clients; client retention rate; implementation cycle time; digital adoption rates; client satisfaction (NPS).

• Ensure effective implementation and onboarding processes through team oversight.
• Provide on-going support and follow-up to ensure systems are working properly.
• Provide direction relative to such matters pricing issues, functionality questions, customization situations, issue resolution, and managing crises.
• Respond to client call escalations that are sales or service related and works to resolve issues.
• Ensure that escalation frameworks for client issues are followed.
• Ensure staff places client needs at the center of all Treasury Management activities to engage clients, expand relationships and help acquire new clients and relationships.
• Accompany Treasury Management and Government Banking Officers on calls from time to time.
• Assist in promoting the Bank’s products and services through careful interaction with internal Bank staff and external clients, help with attending other business line meetings to discuss, promote and educate on Treasury Management products and services.
• Work with other business lines ensure cross-channel penetration of products and services.
• Develop department and individual staff goals. Creates an annual business plan, incorporating the overall Bank’s strategy for the department.
• Lead Treasury Management staff proposals and other communications, including coordination of product demonstrations, on-site product installation and training…