Patient Safety Specialist

Position: Patient Safety Specialist, 40hrs. 8a-4:30p
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** Exemption Status:
** Exempt
* * Hiring Range:**$86,964.80 - $
** Schedule Details:
** Monday through Friday
** Scheduled

Hours:

** 8 am to 4:30 pm
** Shift:
** 1 - Day Shift, 8 Hours (United States of America)
*
* Hours:

** 40
* * Cost Center:
** 24040 - 2650 Infection Control This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.# #
** Everyone Is a Caregiver
** At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

This position is responsible for supporting patient safety initiatives, performance improvement, clinical complaints/grievances resolution, and medical staff quality peer review processes. Performs a variety of duties related to internal and external regulatory requirements and projects. Manages the processes and data aggregation related to patient safety and risk reduction activities. Scope of projects include research, investigation, analysis, communication and education to stakeholders, and recommendation of best practices.

Manages the databases for safety event reporting, complaints/grievances, and peer review.

I. Major Responsibilities:
1.  Participates in the coordination, implementation, and evaluation of hospital-wide patient safety and risk reduction activities.  
2.  Performs concurrent and retrospective medical record review to investigate quality and/or patient safety concerns and to identify risk exposure and performance improvement opportunities identified by specific hospital and/or regulatory indicators.
3.  Collects and analyzes patient safety, complaints/grievances, and peer review data in accordance with regulatory and entity-specific requirements.
4.  Develops and disseminates ongoing and ad hoc reports to ensure that management and medical staff committees receive timely and accurate data to meet their needs in ensuring quality care and patient safety within their departments.  
5.  Manages the web-based events reporting system and the complaints/grievances reporting system, to include receipt, acknowledgement, investigation, follow-up, closure, trending, and reporting.  
6.  Provides technical assistance to staff and management including, but not limited to, regulatory and accreditation requirements, best practices and benchmarking, safety event and complaints/grievances reporting systems, root cause analysis (RCA), failure mode and effects analysis (FMEA), and facilitation of communication/collaboration across staff and teams.  
7.  Maintains thorough knowledge of regulatory and accreditation requirements.  
8.  Recognizes and responds to changes in regulatory and accreditation requirements that necessitate development or revision of patient safety policies, processes, or systems.
9.  Facilitates and/or participates in a variety of task force and committee meetings.  10. Develops orientation and educational materials designed to educate staff and management about patient safety processes and risk reduction.  11. Makes recommendations to improve hospital work processes and procedures, preferably using information technology solutions, when applicable.  12. Provides facilitation of communication/collaboration between staff, patients/families, and teams.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures, and objectives.  
2. Attends variety of meetings, conferences, seminars as required or directed.  
3. Demonstrates use of Quality Improvement in daily operations.  
4. Complies with all health and safety regulations and requirements.  
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.  
6. Maintains, regular, reliable, and predictable attendance.  
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position

Qualifications:

License/Certification/

Education:

Required:

1. High school or equivalent.  
2.  Knowledge of standard work processes, policies, and procedures in an acute hospital setting  
3.  Knowledge of state, federal and accrediting body regulations in healthcare  
4.  Ability to interact effectively with all levels of authority within the organization, and with patients and other customers  
5.  Ability to facilitate and offer technical assistance during implementation of improvement plans and to assess plan effectiveness    
6.  Ability to…