Record Management​/Scanning Associate

Exemption Status:
Non-Exempt

Hiring Range: $15.00 - $27.00

Schedule Details:
Monday through Friday

Scheduled

Hours:

8am-4:30am

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center: 24050 - 4430 Medical Records

Prepares, scans, files, and performs Quality Control (QC) for medical records accurately and timely in the Electronic Medical Record (EMR) system. With attention to detail, examines pages, verifies patient identification on each page, appropriately batches documents and accurately files medical records.

• Preps and/or completes the QC process to ensure every page accurately identifies the correct patient name, Medical Record Number (MRN), account number, document type, appropriate bar code and good quality images are filed accurately into the EMR.
• Follows QC correction process for incorrectly indexed documents.
• Maintains a one (1) to three (3) day Turn‑Around‑Time (TAT) and works backlog encounters.
• Arranges documentation in chronological date order, keeping like document types together.
• Verifies scanned documents for quality, accuracy and missing pages, prior to accepting batches.
• Identifies errors on the documents are deleted from the batch and rescanned. Documents the errors on the batch cover sheet and re‑routes to the lead for review, correction and rescanning.
• Retrieves, signs out, and delivers hybrid medical records as requested for patient care, discharges, correspondence, or studies in a timely manner.
• Retrieves discharge/encounters from units within 24 hours of discharge.
• Checks every page in the Medical record for misfiles, accuracy of patient name, appropriate barcodes, account number and document type.
• Inspects pages for torn edges, removes staples, fan folded sheets are perforated and pages are numbered.
• Reassigns records to Providers in a timely manner.
• Maintains a professional and courteous demeanor when interacting with physicians, inter‑ and intra‑departmental personnel and other personnel.

• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

• Required: High school diploma or equivalent
• Preferred: Training in medical terminology

• Required: One (1) year general office experience
• Computer literate and proficient with Microsoft Windows applications.
• Excellent customer service skills with the ability to communicate efficiently.
• Exceptional organizational skills with attention to detail.
• Ability to problem solve, organize and prioritize workload to meet Turn‑Around‑Time (TAT) benchmarks.
• Ability to withstand significant level of on‑going pressure, and ability to deal with individuals with tact, discretion and diplomacy.
• Preferred: Medical record department or clinical setting.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Physical Demands and

Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment. This position is Monday‑Friday. On‑site training would be required. Once training period is over this caregiver would be considered Hybrid. Working between home and on‑site for coverage as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent acquisition. We will make every effort to respond to your request for disability assistance as soon as possible.