Night Manager

Position summary: Assist with management of contract compliance of designated building maintenance services as well as maintain the relationship between City Wide and the various Independent Contractors.

Essential duties and responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Essential duties include the following. Other duties may be assigned as needed.

• Maintain regular route schedule for client visits
• Evaluate independent contractors based on current City Wide parameters and expectations made by City Wide’s clients
• Manage to City Wide operational protocols for contract compliance: complaint policy, continuous improvement notes
• Participate in all new starts as key contact for selected IC
• Monitor City Wide client’s consumable supplies as needed
• Monitor and ensure IC’s compliance of City Wide’s standards of professionalism
• Conduct daily end-of-day discussions with AMs to review objectives and goals for nightly route
• Participate in the evaluation and selection of Independent Contractors to perform various services for City Wide
• Build and maintain relationships with new and current Independent Contractors

• Submit nightly reports to AM at end of shift
• Prepare for and participate in all scheduled meetings
• Prepare and submit timely all required monthly reports

• Assist with contract compliance of managed NJS projects as needed
• Contribute to ongoing development of operations strategy

• Ability to use excellent judgement, handle confidential materials and display a professional demeanor at all times
• Ability to plan, organize and prioritize work duties and responsibilities
• Ability to meet all deadlines
• Ability to speak, write and read English fluently
• Willingness to give and receive constructive criticism
• Ability to work well with a variety of personality types in a fast paced environment and frequently perform variety of tasks involving different aptitudes, technologies, and procedures
• Ability to conduct professional phone conversation and build relationships with clients and vendors
• Attention to detail – ensure accuracy and quality of work; demonstrate accuracy and thoroughness

City Wide Facility Solutions Boston offers a range of benefits, including medical insurance, vision insurance, and 401(k).