Store Manager, Retail & Store Manager

Big Tex Trailer World

Summary:

Maintain all aspects of the store operation including safety, sales, service, parts, operations, inventory, rentals, employment issues and marketing.

• Ensure that the store is opened and closed each business day to ensure proper security and customer service.
• Coach and lead sales employees, including personal sales, to meet or exceed sales and margin goals.
• Manage the parts and service department including the warranty process to ensure sales goals are met or exceeded, productivity is high and customers have a positive experience.
• Ensure that all store standards are consistently met including, but not limited to: safety, cleanliness, security, customer service, cash handling, banking, regulatory compliance, etc.
• Ensure that products are ordered in a timely and efficient manner. Ensure that products are properly received, stocked, and priced when they come in, including assembly of trailers.
• Assist customers in making the best trailer choice based on needs.
• Highly motivated leader capable of motivating others to achieve company goals.
• Use your management and leadership skills to develop staff and grow dealership revenue.
• Be a visible leader in the dealership and interface with customers and employees.
• Forecast, manage, and maintain existing inventory and incoming products.
• Coordinate display of all trailers and parts at dealership.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Maintain overall continuity of Sales and Service Department.
• Oversee Office Administrator in all aspects of clerical duties.
• Adhere to all policies and procedures referring to cash handling and bank deposits.
• Attend Trade Shows, Sale Barns, Co‑ops, Veterinarians, Farm Expos, Tractor Pulls, etc. to help drive overall sales initiative of the Dealership.
• Work week to include Monday thru Saturday (excepting company holidays), recognizing that the store should be properly staffed at all times.

• High school diploma or equivalent (GED) required, Associate’s or Bachelor’s degree preferred.
• 3-5 years of management experience in a retail or sales environment preferred.
• 3-5 years of sales experience preferred.
• Valid Driver’s License.

• Drive Store Revenue:
  Lead the team in achieving revenue and margin goals across trailer sales, service, parts, and ancillary revenue.
• Customer Service:
  Lead by example in providing exceptional customer service, resolving issues, and building brand loyalty.
• Expense Management:
  Control store expenses through effective inventory control, supply purchasing, and labor management.
• Human Resources:
  Ensure the store is fully staffed, manage employee training, and maintain a positive work environment.
• Safety & Security:
  Ensure the safety of employees, customers, and assets by following safety and security protocols and maintaining proper training.

• Bonus Structure:
  Performance-based bonuses tied to sales and business goals.
• Health Benefits:
  
  Medical, dental, and vision coverage with immediate eligibility.
• Retirement Plan: 401(k) with company match.
• Paid Time Off (PTO): 3 week’s PTO year one based on start date.
• Career Development:
  Opportunities for training and growth.