Residential Specialist​/Evening​/Overnight

Job Details

Location:

Leominster, MA 01453

Position Type:
Full Time

Salary Range: $21.63 - $23.07 per hour

Work Setting:
On-site residential program setting

Reports To:

Program Manager, Emergency Housing and GPD Programs

The Residential Specialist supports the Emergency Housing Assistance (EHA) program by helping maintain a safe, clean, structured, and supportive residential environment for Veterans experiencing homelessness or housing instability. Residential Specialists provide on-site coverage during assigned shifts, monitor resident activity, support program expectations, respond to safety concerns, complete shift documentation, and communicate resident and facility needs through the appropriate chain of command.

The EHA program provides temporary housing and supportive services designed to help Veterans establish a foundation for long-term stability and transition toward permanent housing. The program supports Veterans through housing stabilization, employment opportunities, education, healthcare engagement, and connection to community resources. Because the EHA program operates 24 hours per day, 7 days per week, this role provides critical coverage during assigned evening, overnight, weekend, and holiday shifts.

Veterans residing in the program may present with a wide range of needs, including behavioral health concerns, medical conditions, substance use challenges, crisis situations, and limited natural supports. This position requires strong professional judgment, reliability, clear communication, and the ability to respond calmly and professionally to resident concerns, emergencies, and program needs.

• Monitor resident activity and behavior to support compliance with facility policies and program expectations.
• Provide assistance to residents as needed, in accordance with established procedures.
• Treat all residents with dignity, respect, and a trauma-informed approach.
• Offer supportive listening and communicate identified resident needs or concerns to the Case Manager, Facility Coordinator, or appropriate program leadership.
• Maintain appropriate professional boundaries while supporting a safe, structured, and respectful residential environment.

• Conduct regular rounds of the facility as required by policy.
• Help ensure sleeping areas, bathrooms, and common spaces remain clean, safe, and orderly.
• Confirm that all entrances and exits are secure and maintain situational awareness of individuals inside the building.
• Support lights‑out, quiet hours, and other residential program expectations.
• Wake residents in the morning and assist with established daily routines and program expectations.
• Identify and report facility, maintenance, security, cleanliness, or supply concerns in a timely manner.

• Monitor for safety concerns, including health, behavioral, substance use, security‑related, or environmental issues.
• De‑escalate conflicts calmly and respectfully in accordance with training and established procedures.
• Respond to medical emergencies and notify emergency services when needed.
• Complete incident reports for accidents, altercations, unusual events, safety concerns, or other reportable situations.
• Follow all safety procedures, including fire drills, evacuation plans, emergency response procedures, and facility security protocols.

• Maintain accurate shift logs documenting resident activity, incidents, issues, and facility concerns.
• Report incidents, resident concerns, and facility issues to the Case Manager, Facility Coordinator, or appropriate program leadership in a timely manner.
• Communicate important updates to incoming staff during shift transitions.
• Assist with inventory tracking, including supplies, bedding, hygiene products, and other resident or facility materials.
• Participate in scheduled staff meetings, training sessions, and other program coordination activities as required.

• High School Diploma or GED required; college coursework in Human Services, Social Work, Psychology, or a related field preferred.
• Strong interpersonal and communication skills.
• Ability to enforce rules and maintain professional boundaries with residents.
• Ability to complete documentation accurately and on time.
• Ability to work independently, exercise sound judgment, and respond professionally to resident concerns and emergencies.
• Must successfully pass a background check and any required clearances.

• Prior experience in a facility, residential, shelter, security, Veteran services, or human services settings strongly preferred.
• Experience working with individuals with PTSD, substance use disorders, behavioral health needs, homelessness, or housing instability.
• Training in CPR, de‑escalation techniques, and trauma‑informed care preferred.
• Military or Veteran experience is not required but is strongly valued.
• Strong judgment, flexibility, and…