Community Case Manager

Description Community Case Manager – Older Adult Services Help Older Adults Remain Safe, Independent, and Connected to Their Communities

(State Home Care Program)

(State Home Care Program)

Location: North Central Massachusetts

Schedule: Full-Time (35 Hours Per Week)

Work Environment: Hybrid Community-Based Position

Compensation: Competitive Salary Based on Experience

Do you enjoy helping people solve problems, access resources, and remain independent?

Aging Services of North Central Massachusetts (ASNCM) is seeking a Community Case Manager – Older Adult Services to join our State Home Care team.

This position is ideal for professionals who enjoy building meaningful relationships, working independently, connecting consumers with community resources, and helping older adults remain safely in their homes.

Rather than sitting behind a desk all day, you will work directly with consumers, family members, caregivers, healthcare providers, and community partners to assess needs, develop service plans, and coordinate services that improve quality of life and support independent living. The State Home Care Case Manager role includes assessing needs, developing service plans, coordinating resources, monitoring progress, and maintaining program documentation.

Build lasting relationships with older adults, caregivers, healthcare providers, and community partners while helping individuals remain independent and connected to their communities.

Every day you will help older adults access the services and supports they need to live safely and successfully at home.

Enjoy a combination of consumer visits, community engagement, care coordination, service planning, and problem-solving.

Balance community-based work, consumer visits, and administrative responsibilities.

ASNCM reimburses approved business travel at the current federal mileage reimbursement rate.

• Health, dental, and vision insurance
• Retirement plan with employer contribution
• Generous paid time off
• Paid holidays
• Employee Assistance Program
• Ongoing professional development
• Opportunities for growth and advancement

Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older adults, individuals with disabilities, and their families are empowered to make personalized choices that ensure a life of dignity, safety, and respect.

For more than 50 years, ASNCM has been helping individuals remain healthy, safe, and independent throughout North Central Massachusetts.

• Conduct assessments to evaluate physical, social, environmental, and emotional needs.
• Develop individualized service plans that support safe and independent living.
• Meet with consumers and caregivers to identify goals and service needs.
• Connect consumers with community resources and support services including housing assistance, fuel assistance, healthcare services, Medicaid-related programs, and other community supports.
• Coordinate services with family members, caregivers, healthcare providers, and community agencies.
• Monitor consumer needs and adjust service plans as circumstances change.
• Advocate for consumers and help them navigate complex systems.
• Maintain accurate documentation, authorizations, notices, assessments, and monthly reports.

• Consumers receive timely services and support.
• Older adults remain safely in their homes and communities.
• Consumers and caregivers feel informed and supported.
• Service…