Case Manager, Veterans Program

Summary: Case Management services will include but not limited to; assisting veterans in creating a service plan, find and/or maintain suitable employment, budget development, nutrition, health care, mental health treatment and follow-up care, substance use counseling, providing advocacy and crisis intervention.

These services will be provided with the primary goal to assist each person to obtain and sustain a permanent housing placement. A typical caseload would be 15 Veterans.

Paid Time Off:
All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and Eye Med Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including;
Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

• Work 1:1 with new placements to include: ensuring that units are ready and fully equipped/furnished prior to the arrival of the person, greeting the support service members at the unit, and conducting a tour and orientation to the unit and area upon the arrival of each placement.
• Complete an intake and needs assessment with each referral upon arrival, to go over the handbook and answer any questions they may have including: income/employment/education, budgeting/credit, behavioral health, food/nutrition, legal/CORI issues, health, and daily living skills.
• Establish a respectful relationship with each person and meet at least weekly to monitor the re-housing plan as required per the contract.
• Document all client meetings and attempted client meetings.
• Perform safety inspections on each unit using required inspection forms.
• Work closely with the persons care team to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process.
• Support working persons by being flexible in scheduling weekly meetings to accommodate the person’s work schedule, as pre-authorized by your direct supervisor or the Director of the program.
• Assess, evaluate, document and report adherence to Uniform Shelter Rules on a regular basis. Coordinate all services as required.
• Act as a liaison between shelter and community.
• Develop Rehousing Plan that is tailored to the unique needs and strengths of each person.
• Work with each person to develop and implement housing action plans.
• Support goal of housing search and work with Housing Search Worker to promote successful rehousing, including help with obtaining documentation needed for placement.
• Advocate on behalf of each person and attend administrative hearings, if required.
• Assist person in arranging transportation to and from housing related appointments and attend these appointments if the person is requesting your assistance.
• Set-up PT1 transportation if needed.
• Provide a copy of the bus schedule, cost, route and pickup, and drop-off schedules.
• Assist person in successfully transitioning to their own housing, including referring them to stabilization and sharing information with the stabilization worker if applicable.
• Maintain up-to-date case notes, telephone contact log and referrals to community-based services.
• Document activities and update information in required databases as required, including touch points, rehousing plans, and demographic information.
• Work collaboratively with providers;
  Department of Veterans Affairs/and or representative, to ensure coordination of services.
• Uphold confidentially, set limits and monitor adherence re-housing plan.
• Attend regular team meetings.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings and case conferences as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with…