Student Engagement Specialist

Position Summary

Located 45 minutes from the Nation's Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges by the Aspen Institute with academic programs in over 100 disciplines. CSM is among America's top 100 producers of Minority associate degrees in twenty categories, according to Diverse Issues in Higher Education.

CSM offers excellent health insurance benefits;
State Retirement Pension plan; wellness programs;
Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

The Student Engagement Specialist is responsible for managing student records, ensuring integrity of the data, upholding policy and law, and completing a multitude of varying duties each day. The Specialist assists students, faculty, staff, and community by answering inquiries and researching and resolving records, registration, and course issues timely and efficiently. The Specialist spends approximately 25% of their time working front line at the Hawk Hub.

Additionally, the Specialist researches and resolves problems independently, answers inquiries relating to admissions, financial assistance, advising, placement tests, registration, and student records.

Reports to:

Student Engagement Manager

The hiring salary for this position will be from the min to mid-point of the salary range advertised. This position is open until filled.

Specific Duties and Responsibilities

35 % Relationship Building

* Develop and nurture relationships with key industry partners, businesses, and stakeholders.

* Act as the primary point of contact between the organization and its external partners.

* Identify potential partners and opportunities for collaboration.

* Provide first level advising to new and current students, as well as support for community and visitors to CSM.

* Utilize college resources and refers students to appropriate departments and services

* Serve as a key member of the Hawk Hub support staff and works collaboratively with other college personnel to ensure that the information needs of constituents are met.

* Assist Student Engagement and students with Student Planning

* Support special programs designed to support student success

* Assist students with troubleshooting and navigating My learning, Online Services, My.CSMD, Student Planning and the College website.

* Triage students at the LaPlata Campus before sending to an advisor.

* Process audit and withdrawal paperwork always ensuring student is counseled on what financial benefits may be affected.

10% Communication and Advocacy

* Scan, image, student record documents using Image Now software, utilizing quality control measures to ensure documents are linked to the correct student record.

* Locate imaged student records from Image Now software for other college staff for college related purposes.

* Maintain database integrity ensuring correct demographic data and academic record accuracy.

* Problem solve and resolve online services registration issues for students, faculty, and staff for both credit and continuing education students and/or direct the customer to appropriate place to get resolution if needed.

* Provide basic credit student resources with catalog navigation and program and course selection.

* Provide continuing education program course advising.

45% Networking and Outreach

* Distribute student  and usernames for my.

CSMD and assist in resolving any log-in issues.

* Instructs students in use of online services for registration, transcript or enrollment verification requests, course wait listing, paying for classes, checking for documents received/needed for financial aid or veteran's benefits, etc.

* Process continuing education and credit registrations including those with special overrides based on department approvals. i.e., late registration, pre-requisites, capacity overrides, etc.

* Process Official and unofficial transcripts to credit and non-credit students

* Process Enrollment Verifications for credit and non-credit students.

* Assist prospective students with admissions, testing, and registration procedures and steps to get started.

* Enter Student Release and Demographic Change forms data accurately into Colleague.

* Provide assistance to community visitors for location of meetings and offices on campus. Utilize college's calendar, Scheduling's listing of events, or by contacting Scheduling when needed.

* Assist registration staff from all campuses with registration problems and inquiries.

* Initiate facility and computer work orders as needed for office and lobby computers.

* Assists in training co-workers on procedures and use of Colleague.

* Serve as an internal recruiter and a first-point contact for prospective…