Applications Support Analyst; Tier 2

About the Organization

Cyber Linx Solutions LLC is a full service Information Technology solution provider. We provide services in cloud based technologies, virtualization, system security implementation, vulnerability assessments, penetration testing, project management, system engineering, system development, hardware, software, system administration, technical writing and help desk support.

Cyber Linx Solutions is seeking a skilled Applications Support Analyst (Tier
2) to provide advanced support for enterprise applications, troubleshooting issues, and ensure smooth day‑to‑day operation of business critical systems. This role serves as a second level escalation point and works closely with end users, IT teams, and vendors to maintain application reliability and performance.

• Provide Tier 2 support for enterprise applications, addressing user issues, errors, and system incidents.
• Troubleshoot application functionality, workflows, integrations, and data issues.
• Collaborate with development, infrastructure, and vendor teams to resolve complex issues.
• Install, configure, and maintain application updates, patches, and releases.
• Monitor application performance, logs, and error reporting systems.
• Maintain documentation of incidents, configurations, and troubleshooting procedures.
• Participate in testing, validation, and deployment of new features or updates.
• Support business process analysis and recommend system improvements.
• Assist in training end users and providing knowledge resources.
• ERP/municipal software experience.

• 2–5 years of experience in application support or enterprise systems administration.
• Bachelor's degree in Computer Science or Management Information Systems (MIS).
• Strong troubleshooting skills for web-based, desktop, or client-server applications.
• Familiarity with databases, SQL queries, and reporting tools.
• Experience with ITSM ticketing systems (e.g., Service Now, Jira, Cherwell).
• Vendor coordination.
• Data migration & troubleshooting.

• Experience supporting ERP, CRM, or other enterprise business applications.
• Knowledge of integration platforms and APIs.
• Certifications such as ITIL Foundation, Application Support, or vendor-specific certifications.
• Familiarity with cloud-hosted applications and SaaS platforms.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.