Global Lead Managed Services

Global Lead for Managed Services

Department: Circ. & Value Chain Trans. :
Managed Services/Outsourcing

Employment Type: Permanent - Full Time

Location: Canada

Compensation: $148,000 - $188,000 / year

About Anthesis:

Anthesis is the sustainability activator. Proud to be a B Corp, we seek to make a significant contribution to a world which is more resilient and productive. We do this by working with cities, corporates, investors and other organisations to drive sustainable performance. We develop financially driven sustainability strategies, underpinned by technical expertise and delivered by innovative collaborative teams across the world.

At Anthesis Group, we are truly committed to putting people and our planet at the heart of all we do.

Anthesis’ Circularity & Value Chain Transformation Global Business Line delivers managed services to a strong, established base of Fortune 500 clients, supporting them with ongoing data collection, reporting, regulatory compliance, impact measurement, and high-value insights across complex value chains. These services operationalize complex sustainability and product stewardship requirements such as product compliance, full material disclosure, conflict minerals reporting, extended producer responsibility (EPR), life cycle assessment (LCA), product carbon foot printing, EUDR compliance, digital product passports, and food waste data management, through recurring, programmatic delivery models rather than one‑time advisory engagements.

We are now seeking a Global Lead for Managed Services to scale, mature, and optimize this business using a technology‑enabled BPO model, combining digital platforms, AI‑enabled automation, and globally distributed delivery teams to provide reliable, high‑quality, and cost‑effective services s role blends the disciplines of Business Process Outsourcing, SaaS‑enabled operations, and expert‑led advisory services. Success requires strong operational leadership, process rigor, and continuous improvement capability alongside the ability to work across digital, advisory, and commercial teams.

The Global Lead for Managed Services is accountable for end‑to‑end managed service operations, global delivery performance, customer satisfaction, team productivity, and recurring revenue growth, with a strong focus on scaling delivery through AI, automation, and delivery hubs in Colombia and the Philippines.

Global Managed Services Operations & Delivery

• Own end‑to‑end managed service operations across regions, delivering recurring, programmatic services that combine process‑driven execution with domain‑led analysis and insight.
• Design and operate scalable, technology‑enabled delivery models that integrate digital platforms, AI‑assisted workflows, and globally distributed service teams.
• Build, scale, and lead delivery centers in Colombia and the Philippines, establishing structured operating rhythms, knowledge‑based workflows, and capacity models aligned to long‑term client programs.
• Orchestrate resource allocation, delivery handoffs, escalation paths, and service continuity across multi‑disciplinary teams performing both operational and analytical work.
• Define and own KPIs spanning service performance, cost efficiency, margin, quality, client satisfaction, talent development, and scalability.
• Partner with HR on hiring, onboarding, and capability development, including training teams to execute standardized processes while applying technical judgment and subject‑matter expertise.
• Work cross‑functionally with Digital, Advisory, Growth/Sales, Finance, and Operations leadership to align platforms, expertise, and delivery models into a cohesive, scalable service offering.
• Lead through influence in a global, matrixed organization and foster a culture of accountability, continuous improvement, and operational discipline.

AI‑Enabled Operational Excellence

• Partner with Digital teams to deploy and operationalize AI‑enabled capabilities that enhance both transactional efficiency and knowledge‑driven outputs (e.g., automated validation, analytics augmentation, insight generation).
• Embed automation into…