Clerk, hotel front desk

Overview

Languages:

English

Education:

Secondary (high) school graduation certificate

Experience:

Experience an asset

Work must be completed at the physical location. There is no option to work remotely.

• Hospitality industry
• Hotel, motel, resort

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests  departures, calculate charges and receive payments
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

• Client focus
• Dependability
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player