Timber-Tech Truss LP Account Support Representative
Job in
Lethbridge, Alberta, N1J, Canada
Listed on 2026-07-10
Listing for:
UpSourced HR
Full Time
position Listed on 2026-07-10
Job specializations:
-
Sales
Sales Administrator, Business Development, Inside Sales, Client Relationship Manager
Job Description & How to Apply Below
Timber-Tech Truss LP.
- Account Support Representative (Lethbridge)
Full time | UpSourced HR | Canada
Posted On 06/24/2026
Job Information
Manufacturing
Work Experience Fresher
55,
City Lethbridge North
State/Province Alberta
T2T
Job Description
The Account Support role holds a critical responsibility within Timber-Tech. Their primary function is in supporting the sales and production process by managing project intake, preparing accurate estimates, coordinating between customers, sales, and design teams, and ensuring seamless project execution from quote to delivery. This role is highly detail-oriented and process-driven, acting as the central hub for communication and coordination across departments while delivering a professional and responsive customer experience.
Hours:
Monday-Friday 8:00AM-5:00PM
Key Responsibilities
Customer Relationship Support:
Help Build and maintain strong relationships with:
Residential builders (custom, production, and small-volume)
Agricultural clients (farm owners, contractors, project managers)
Framers and framing crews
Architects, designers, and engineers
Position yourself as a trusted advisor, not just a supplier
Periodically participate in site visits and client check-ins
Maintain high client retention through responsiveness and value delivery
Project Intake & Order Entry
Receive and review incoming project requests from builders, contractors, and sales representatives
Accurately input job details, specifications, and timelines into internal systems
Validate completeness of information prior to estimating and design handoff
Maintain organized and up-to-date project records
Coordination with Design & Production
Act as liaison between customers, sales, and design teams to ensure clarity on project requirements
Submit complete and accurate design requests and manage revisions
Track project progress through design, engineering. Proactively identify and resolve potential issues or gaps
Validate customer needs to ensure a clean handoff to design
Prepare material cost estimates for truss packages based on project drawings and specifications from design
Generate clear, accurate, and timely quotes for customers and/or sales reps
Ensure pricing aligns with company guidelines, margins, and current material costs
Credit/application coordination with finance when required
Serve as a primary point of contact for customer inquiries related to quotes, design, timelines, and order status (Pre-Production)
Follow up on outstanding quotes and active opportunities with sales reps and/or clients
Maintain regular communication to ensure a smooth customer experience
Support outside sales with documentation, updates, and coordination
Order Management & Delivery Coordination
Convert approved quotes into production orders
Confirm project details, delivery requirements, and timelines with customers
Assist, when needed, delivery scheduling with production and logistics teams
Communicate any changes or delays proactively to pricing and or design
Administrative & Process Improvement
Review builder portals (where applicable) daily for project updates and coordination
Maintain CRM and ERP system accuracy and data integrity
Identify opportunities to improve workflow efficiency and communication in Sales and Design
Support documentation of processes, pricing updates, and internal procedures
Assist with general administrative tasks as needed
Qualifications & Experience
2+ years in inside sales, estimating, or project coordination (construction or building materials preferred)
Experience with truss systems, framing, or structural components is a strong asset
Ability to read and interpret construction drawings and specifications
Strong proficiency with ERP/CRM systems and Microsoft Office
High level of accuracy and attention to detail
Organization & Detail Orientation – manages multiple projects with precision
Communication Skills – clear, professional interaction with customers and internal teams
Time Management – able to prioritize in a fast-paced, deadline-driven environment
Problem Solving – identifies issues early and works toward solutions
Customer Focus – responsive, proactive, and service-oriented
Team Collaboration – works effectively across sales, design, and production
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