Customer Sales & Service Rep I

Company Overview  Site One Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest controls supplies.
At Site One, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the Site One DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates".

We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join Site One and grow Stronger Together™!

Position Overview  Our Customer Sales & Service Representatives are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What you’ll do   Demonstrate exceptional customer service to all Site One customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance.
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking   Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Compensation & Benefits  Site One offers a competitive compensation and benefits package designed to support the well-being of our associates. Benefits for benefit-eligible associates may include:
Competitive Compensation & Benefit Package Included, included but not limited to:
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
RRSP eligible
Tuition Reimbursement
Product Discounts
What This

Job Description Covers  The information contained here is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position.
Our Commitment to Equal Opportunity  Site One Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment.
All employment decisions at Site One—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Avoiding Recruiting Scams   We will never ask for payment, sensitive personal information,  over email, messaging apps, or text.
All open positions will be posted on our official careers page:
Any email you receive will be sent from a  email address.
If you receive outreach that seems unusual, please contact  to confirm.
Compensation Transparency  Starting pay will depend on factors such as location and experience and will always meet or exceed applicable state and local minimum wage laws.

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