Service & Warranty Technicians

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Our Service & Warranty Technicians are responsible for enhancing the Stranville Living experience by providing in-home, hands-on service to our customers from pre-possession throughout the warranty period.

• Deliver an exceptional experience to our customers.
• Attend appointments, document concerns, and provide solution.
• Provide guidance and education regarding the maintenance and operations of our homes directly to our customers.
• Ability to undertake various types of repairs including but not limited to painting, drywall, caulking and carpentry.
• Complete pre-occupancy touch ups to prepare homes for turnover.
• Work with and maintain relationships with sub-trades and suppliers including coordination of repairs.
• Sufficient knowledge and experience in residential construction to handle various customer inquiries.

• Minimum 3-5 years of customer service experience in residential construction is an asset
• Ability to interact with homeowners in a calm, patient, and positive demeanor under all circumstances
• Knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting, etc.
• Enthusiastic, positive, and self-motivated with excellent organizational and communication skills
• Strong basic knowledge of residential construction
• Must have hands-on experience working with tools
• Ability to multi-task and work independently in a fast-paced environment
• Valid driver’s license

• Active participation in weekly service meetings.
• Active participation in team building events and team outings.
• Collaborates with Construction Manager in setting professional goals.

• Completing required safety paperwork

I have read and understand what is required of me to fulfill this position with Stranville Living Ltd. And understand that this forms part of my employee contract.