Senior Service Engineer IS - Endpoint ENG, Hybrid

The Print Administrator is responsible for the administration, support, and optimization of enterprise print services, including print server infrastructure, print management platforms (e.g., VPSX), and endpoint print configurations. This role ensures reliable, secure, and efficient print operations across the organization and requires deep expertise in Epic Print Servers and related infrastructure.

• Manage and maintain enterprise print servers and services, including Windows Print Servers and VPSX.
• Coordinate and execute print server migrations and printer fleet transitions (e.g., label printer migrations).
• Lead and participate in weekly operational meetings such as VPSX Weekly Sessions, Print Team Check‑ins, and Xerox/Providence Leadership meetings.
• Collaborate with cross‑functional teams (e.g., Endpoint Services, VDI Ops, vendor partners) to support deployments like IGEL OS client installs for Windows 11 VDI.
• Troubleshoot and resolve escalated print‑related issues, ensuring minimal disruption to end users.
• Document and maintain print infrastructure standards, configurations, and procedures.
• Provide cross‑training and knowledge sharing through sessions such as IGEL / VPSX Cross Training Sessions.
• Administer and monitor Azure Print Services and related configurations through the Azure Portal.
• Utilize Azure Dev Ops for task tracking, automation, and deployment of print‑related services and scripts.
• Support integration of cloud‑based print solutions with on‑premise infrastructure.

• Proven experience in enterprise print management and administration.
• Familiarity with VPSX, Epic, and Windows Print Server environments.
• Experience with Azure Portal and Azure Print Services.
• Working knowledge of Azure Dev Ops for managing tasks and deployments.
• Strong troubleshooting skills and experience with issue escalation workflows.
• Excellent communication and collaboration skills across technical and non‑technical teams.

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or an equivalent combination of education and experience.
• 5 years of related experience with the VPSX print management system or Azure‑hosted print servers.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n‑tier solutions and resilience modeling (failure mode analysis).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet quality of service expectations.
• Experience leading and representing the service in backlog discussions and stand‑ups to establish appropriate prioritization of live‑site requirements.
• Strong analytical skills for leveraging data and metrics to drive behavior, process, and priority decisions, including root‑cause analysis.

• Proven experience in enterprise print management and administration.
• Epic print server experience.

This position is Hybrid and open to candidates who reside within 65 miles of any of the following locations:

• Anchorage, AK
• Seattle, WA
• Redmond, WA
• Renton, WA
• Portland, OR
• Irvine, CA
• Lubbock, TX
• Levelland, TX
• Plainview, TX

AK:
Anchorage – Min: $61.31, Max: $104.39
California (Southern excluding Bakersfield) – Min: $38.56, Max: $61.00
Oregon:
Portland Service Area – Min: $61.31, Max: $104.39
Texas – Min: $46.76, Max: $79.62
Washington (Western) – Min: $63.91, Max: $108.82