Senior Service Engineer – End User Compute, Hybrid

Job Overview

Service Engineers ensure caregivers have a fast, reliable, and frustration‑free digital experience by owning and operating our endpoint management platforms including Microsoft Configuration Manager/SCCM, Microsoft Intune, and Jamf. In this role, you’ll partner with endpoint engineering, service desk, application delivery, cybersecurity, and field support teams to design, scale, and operate the services that manage Windows and macOS devices across the organization.

You’ll own the full-service lifecycle: platform health, infrastructure reliability, policy and configuration management, OS deployment, Autopilot, Jamf workflows, compliance reporting and automation.

When issues arise, you’re the calm technical leader who uses platform data, logs, and operational telemetry to quickly identify root cause, restore service, and ensure the fix sticks through durable automation, improved monitoring, and clear standards. As a senior engineer, you’ll set technical direction, mentor other engineers, and shape the endpoint management roadmap.

• Western Washington:
  Seattle, Redmond, Renton, Olympia
• Eastern Washington:
  Spokane
• California – Humboldt County:
  Eureka
• Northern California:
  Santa Rosa, Sonoma
• Southern California:
  Los Angeles, Irvine, Anaheim
• Texas:
  Lubbock

• Bachelor’s Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience.
• 5 years related experience in systems administration; more preferred.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n‑tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Experience leading and representing the Service in backlog discussions and standups.

• Experience in a healthcare environment.
• 5 or more years of IT experience.
• 3 or more years of experience administering Windows and macOS management platforms (Intune, SCCM, Jamf).
• Strong experience with source code version control using Git/Git Hub.
• Strong Power Shell scripting skills for automation and systems management.

Minimum and maximum wage rates are displayed in the posting. Salary depends on location and experience. Base pay range plus potential shift differentials, on‑call, overtime, and bonuses.

Providence is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment on the basis of race, color, gender, disability, veteran status, religion, age, creed, national origin, sexual identity or expression, marital status, genetic information, or any other protected class.