Senior Service Engineer IS - Endpoint ENG, Hybrid

Description
The Print Administrator is responsible for the administration, support, and optimization of enterprise print services, including print server infrastructure, print management platforms such as VPSX, and endpoint print configurations. The role ensures reliable, secure, and efficient print operations across the organization and requires deep expertise in Epic Print Servers and the supporting infrastructure.

• Manage and maintain enterprise print servers and services, including Windows Print Servers and VPSX.
• Coordinate and execute print server migrations and printer fleet transitions (e.g., label printer migrations).
• Lead and participate in weekly operational meetings such as VPSX Weekly Sessions, Print Team Check‑ins, and leadership meetings.
• Collaborate with cross‑functional teams to support deployments like IGEL OS client installs for Windows 11 VDI.
• Troubleshoot and resolve escalated print‑related issues, ensuring minimal disruption to end users.
• Document and maintain print infrastructure standards, configurations, and procedures.
• Provide cross‑training and knowledge sharing through sessions such as IGEL / VPSX Cross‑Training Sessions.
• Administer and monitor Azure Print Services and related configurations through the Azure Portal.
• Utilize Azure Dev Ops for task tracking, automation, and deployment of print‑related services and scripts.
• Support integration of cloud‑based print solutions with on‑premise infrastructure.

• Proven experience in enterprise print management and administration.
• Familiarity with VPSX, Epic, and Windows Print Server environments.
• Experience with Azure Portal and Azure Print Services.
• Working knowledge of Azure Dev Ops for managing tasks and deployments.
• Strong troubleshooting skills and experience with issue escalation workflows.
• Excellent communication and collaboration skills across technical and non‑technical teams.

Hybrid work is available for candidates who reside within 65 miles of one of the following locations:

• Anchorage, AK
• Seattle, WA
• Redmond, WA
• Renton, WA
• Portland, OR
• Irvine, CA
• Lubbock, TX
• Levelland, TX
• Plainview, TX

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent combination of education and experience.
• 5 years of related experience with VPSX print management system or Azure‑hosted print servers.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n‑tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages.
• Experience influencing software engineering teams to translate customer and technical requirements into service architecture that meets quality of service expectations.
• Experience leading and representing the service in backlog discussions and stand‑ups to establish appropriate prioritization of live site requirements.
• Experience leveraging data and metrics to drive behavior, process, and priority decisions; using logic and reasoning to identify the strengths and weaknesses of alternative solutions and to conduct root cause analysis.

• Proven experience in enterprise print management and administration.
• Epic print server experience.

• AK:
  Anchorage – Min: $61.31, Max: $104.39
• California (Southern CA, excluding Bakersfield) – Min: $38.56, Max: $61.00
• Oregon (Portland Service Area) – Min: $61.31, Max: $104.39
• Texas – Min: $46.76, Max: $79.62
• Washington – Western – Min: $63.91, Max: $108.82

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We believe diversity makes us stronger and are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.