Airline Account Manager

Airline Account Manager

Hallmark Aviation is seeking an Airline Account Manager to provide exceptional service to our world class international airlines at ONT airport.

The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. Responsibilities include maximizing airline account revenues and profitability, controlling the budget for labor costs and allocation, ensuring that airline account operates according to schedule and service level agreements, overseeing the long-term analysis of manpower needs, grooming potential leaders, managing, inputting, and updating employee attendance records, developing and cultivating strong customer relations/retention, supporting, hiring, and training the airline account team, providing hands-on supervision of the staff, delegating workload, providing direct customer relations support, ensuring cross training of staff members, monitoring mandatory training, administering performance recognition and reward programs, carrying out disciplinary action and motivational activities, processing promotion, demotion, and termination paperwork, enforcing company policies and procedures including safety, security, and uniform & grooming standards.

Preferred skills and experience include proven leadership abilities and organizational skills, familiarity with the aviation industry, PC basics, excellent interpersonal, coaching, and counseling skills, self-driven focus on customer and client satisfaction, ability to excel under pressure of meeting extreme deadlines, ability to communicate effectively, both verbally and in writing, experienced in planning a roster and monitoring work schedules, ability to solve daily problems and make quick decisions within the operation, ability to work varied hours, and flexible to travel if needed.

Essential requirements include previous airline experience, at least 18 years old, with a high school diploma or G.E.D., English proficient, other languages may be required, basic math skills, computer literate, able to stand, bend, squat, reach, grasp, and pick up items; occasional lifting up to 70lbs, reading & comprehension of reference materials, instructions, policies & procedures, valid US work authorization, professional demeanor and exceptional presentation, flexible schedule & availability, background check, fingerprinting required, drug screen required on day of hire.