Airline Account Manager - Starting at $70K

Airline Account Manager

Hallmark Aviation is seeking an Airline Account Manager to provide exceptional service to our world class international airlines at ONT airport.

The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. Responsibilities include maximizing airline account revenues and profitability, controlling the budget for labor costs and allocation, ensuring that airline account operates according to schedule and service level agreements, overseeing the long-term analysis of manpower needs, grooming potential leaders, managing and updating employee attendance records, developing and cultivating strong customer relations/retention, supporting, hiring, and training the airline account team, providing hands-on supervision of the staff, ensuring cross training of staff members, administering performance recognition and reward programs, carrying out disciplinary action and motivational activities, processing promotion, demotion, and termination paperwork, enforcing company policies and procedures, and being flexible to work varied hours and travel if needed.

Preferred skills and experience include proven leadership abilities and organizational skills, familiarity with the aviation industry, PC basics, excellent interpersonal, coaching, and counseling skills, a self-driven focus on customer and client satisfaction, the ability to excel under pressure of meeting extreme deadlines, effective communication skills, experience in planning a roster and monitoring work schedules, the ability to solve daily problems and make quick decisions, and the ability to work varied hours and flexible to travel if needed.

Essential requirements include previous airline experience, being at least 18 years old with a high school diploma or G.E.D., English proficiency, basic math skills, computer literacy, ability to stand, bend, squat, reach, grasp, and pick up items with occasional lifting up to 70lbs, reading and comprehension of reference materials, instructions, policies, and procedures, valid US work authorization, professional demeanor and exceptional presentation, flexible schedule and availability, background check, fingerprinting, and drug screen required on day of hire.