Automotive Internet Parts CSR

Salary Range: $70,000.00 To $90,000.00 Annually

Lindenhurst, NY | Full-Time
Monday–Thursday | 9:00 AM – 5:00 PM
Friday | 9:00 AM – 3:00 PM
Weekends| 2 hours required remotely
(Some flexibility required during peak order volume periods)
Salary - $70,000 - $90,000 (inclusive of base & commission and bonuses)

VIP Automotive Group of Long Island is actively hiring an experienced Automotive Internet Parts Customer Service Representative to support our growing OEM automotive e-commerce operations.

If you have dealership parts experience, automotive e-commerce knowledge, and strong customer service skills, this is an opportunity to join a stable, high-volume operation with long-term career growth potential.

At VIP Automotive Group, we are known for exceptional leadership, a customer-first culture, and promoting from within. We provide a professional environment where motivated employees can build rewarding long-term careers.

As an Automotive Internet Parts Customer Service Representative, you will manage online automotive parts orders from start to finish while providing exceptional support to retail and wholesale customers.

• Process and manage online automotive parts orders from order placement through fulfillment
• Verify OEM part numbers, pricing, quantities, availability, and shipping information
• Resolve customer concerns involving:
  • Wrong parts
  • Damaged shipments
  • Lost packages
  • Delayed deliveries
  • Backorders
• Coordinate with warehouses, vendors, shipping carriers, and dealership teams
• Handle cancellations, exchanges, refunds, reshipments, and order modifications
• Respond to customer inquiries via phone and email
• Provide automotive parts quotes and product information
• Assist Level 1 Customer Service Representatives with escalated or complex cases
• Maintain detailed documentation of orders, customer communication, and resolutions
• Deliver professional written communication in a fast-paced, email-heavy environment
• Generate revenue through proactive customer follow-up and lead response efforts

This is NOT an entry-level customer service position.

Qualified candidates should have prior experience working in:

• OEM automotive parts operations
• Automotive e-commerce parts sales
• Online automotive parts fulfillment

• 2+ years of automotive parts experience
• OEM automotive parts knowledge strongly preferred
• Experience with online order fulfillment and shipping workflows
• Ability to multitask in a high-volume environment
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Experience handling customer escalations and problem resolution

• CDK
• Ship Station

• Established and growing automotive dealership group
• Stable Monday–Friday schedule
• Opportunity for advancement and internal growth
• Collaborative and professional work environment
• High-responsibility role with ownership and accountability
• Work with multiple OEM automotive brands
• Long-term career opportunity within a successful dealer group

VIP Automotive Group is an equal opportunity employer committed to creating an inclusive workplace for all employees.

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