Guest Service Associate

Job Details

• Level: Entry
• Location:
  
  Levittown, PA 19056
• Position Type:
  Part Time
• Education Level: High School
• Salary Range: $13.00 – $17.00 per hour
• Travel Percentage:
  None
• Job Shift: Any – Monday through Sunday
• Job Category:
  Sales

Salary Range includes base hourly rate plus package sales commission. As a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is positive and memorable.

• We are Team Players
• We Play to Win
• We Bring the Energy
• We are Committed

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking.
• Be knowledgeable on all aspects of EWC, including our retail line.
• Uphold Artemis Wax standards and protocols at all times.
• Address guest inquiries, book reservations, and resolve concerns promptly and professionally, ensuring guest satisfaction.
• Maintain an organized and inviting front desk & lobby area, upholding brand cleanliness and hygiene standards.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.

• Must be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors.
• Must adapt to changes in activity frequently as the business requires.
• Most work performed indoors; temperature is moderate and controlled.
• Must be able to stand or sit at a desk for up to hours per day. Standing, walking, and sitting are required; length of time varies.
• Must be able to maneuver between multiple functions occurring simultaneously with a well‑paced ability.
• Must be able to lift up to 50 lbs. occasionally.
• Talking and hearing occur continuously in the process of communicating with clients, co‑workers, and management.

• One year of related service or retail experience.
• Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Proficiency in point‑of‑sale systems and basic computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.
• Outstanding communication skills.
• Commitment to maintaining a clean and organized work environment.