Call Center Representative- HVAC, Plumbing & Electrical

NOW HIRING! Full Time Customer Service Representative- HVAC, Plumbing & Electrical Why Choose McHales?

• Incentive-packed pay structure
• Generous Paid Time Off (yes, we want you to have a life)
• Full Comprehensive health benefits
• We prioritize Family Dynamics and champion Work-Life Harmony

• Turning inbound calls into booked appointments.
• Utilizing call scripts— with personality.
• Address concerns with confidence and care.
• Making outbound calls to existing customers (no cold calling) to schedule system checks during slower seasons—helping keep the call board full and our customers happy. Confidence and comfort on the phone are a must!
• Creating genuine connections and winning loyal customers for life.
• Participating in training sessions to sharpen your skills.
• Keeping customer records up-to-date and organized.

• 2+ years of CSR/call center experience (Industry based experience is highly preferred—HVAC/Plumbing or Electrical)
• Tech savvy, quick on the keyboard, and phone friendly
• Dependable, and can work well under pressure— even when the summer heat starts flipping personality switches in people!
• Friendly, upbeat communicator—both written and spoken
• CRM experience is a big plus (Service Titan, Salesforce, Housecall Pro, etc.)
• In-office availability & flexibility— Must be able to work each of the following shift schedules:
  Monday
  - Friday 7am- 3pm, 8am- 4pm, 9am - 5pm and 10am- 6pm on a rotating basis. Saturday’s from 8am-12pm on a monthly rotation. (But is still subject to change)

• Hourly pay + performance-based incentives to keep you motivated!
• Medical, 401K match, paid holidays, & birthday celebrations
• A fun, family-oriented workplace that feels like home
• Coworkers who turn into lifelong friends
• A place where your voice matters, and growth is appreciated