Shipping and Handling Customer Service Representative

R Shipping and Handling Customer Service Representative (Open)

Location:

Levittown, PA - Management

• Provide exceptional customer support related to order fulfillment, shipping, and delivery inquiries.
• Respond to customer inquiries via phone, email, and chat regarding order status, shipping details, tracking information, and delivery issues.
• Investigate and resolve shipping discrepancies, damaged goods, lost shipments, and other delivery-related problems in a timely and professional manner.
• Process returns, exchanges, and refunds in accordance with company policies and procedures.
• Communicate proactively with customers about potential delays, backorders, or changes to their orders.
• Collaborate with internal departments, including warehousing, logistics, and sales, to ensure seamless order fulfillment and problem resolution.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Provide customers with product information and assist with basic order placement when necessary.
• Identify opportunities to improve the customer experience and contribute to process enhancements within shipping and handling operations.
• Adhere to all company safety policies and procedures.
• Facilitate correction of Airgas DC shipping errors and return of hardgoods to Airgas DC, including filing of parcel and LTL claims.

• High school diploma or equivalent.
• 1‑2 years of experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and attention to detail.
• Proficiency in using CRM software and order management systems.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Working knowledge of shipping carriers (e.g., UPS, Fed Ex, USPS) and their tracking systems.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• A positive attitude and a commitment to providing outstanding customer service.

• Associate's degree.
• Experience with in a shipping, logistics, or e‑commerce environment.

• Medical, dental, and vision plans.
• Short‑term and long‑term disability, life, and accidental death & dismemberment (AD&D) insurance.
• Employee Assistance Program (EAP).
• Pre‑tax commuter transportation benefit.
• Parental leave.
• Vacation and sick time.
• Floating holidays, jury duty, and funeral/bereavement leave.
• Paid holidays for all eligible full‑time employees.
• 401(k) plan with company matching funds.
• Tuition reimbursement and discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us‑ac