Part-Time Member Service Representative

Member Service Representative

Department: Levittown Branch

Location: 179 Levittown Parkway

Employment Type: Part-Time

• Provide exceptional customer service:
  Assist members with their financial needs and answer inquiries about products and services.
• Process transactions accurately:
  Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
• Cross‑sell products and services:
  Educate members on Trumark’s offerings and recommend solutions that meet their financial goals.
• Resolve member issues:
  Address concerns and find effective resolutions in a timely and professional manner.
• Maintain operational excellence:
  Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized.

Education: High school diploma or GED required; associate degree in business or a related field preferred.

Experience: 1+ years of experience in customer service, retail, or banking preferred.

Skills: Strong communication, attention to detail, and proficiency in technology. A positive attitude and problem‑solving mindset are essential.

Availability: Flexible hours, including evenings and Saturdays, may be required.

• Application Review – your application will be evaluated for fit.
• Phone Screening – a brief call to discuss your background.
• Interview – an in‑depth conversation with the hiring team.
• Final Decision – notification of the outcome and next steps.