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Shipping and Handling Customer Service Representative

Job in Levittown, Bucks County, Pennsylvania, 19054, USA
Listing for: Airgas, Inc.
Full Time position
Listed on 2026-08-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Job Description & How to Apply Below
Airgas, Inc.

-  - Responsibilities:
Respond to customer inquiries via phone, email, and chat regarding order status, shipping details, tracking information, and delivery issues;
Investigate and resolve shipping discrepancies, damaged goods, lost shipments, and other delivery-related problems in a timely and professional manner;
Process returns, exchanges, and refunds in accordance with company policies and procedures;
Collaborate with internal departments, including warehousing, logistics, and sales, to ensure seamless order fulfillment and problem resolution;
Maintain accurate and detailed records of customer interactions and resolutions in the CRM system
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