Member Service Representative II- Floating

TRUMARK CREDIT UNION

TRUMARK CREDIT UNION

Job Title: Member Service Representative II
- Floating

Department: Levittown Branch

Location: Floating to South Philadelphia, Northeast Philadelphia, Center City, Plymouth Meeting Bensalem, North Wales, Parkwood, Levittown

Employment Type: Full-Time

Join Our Team and Make a Difference!

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re about building a better future for our members and our team.

When you join us, you’ll enjoy:

• Flexibility & Balance:
  We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
• Opportunities to Grow:
  From day one, we invest in your career with training, development, and room to advance.
• Benefits That Matter:
  Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you.
• A Chance to Give Back:
  Be part of something bigger by helping our members and communities achieve their goals.

• As a Member Service Representative II, you’ll play a vital role in our members' financial journeys:
• Engage with members:
  Provide extraordinary service while identifying their financial needs.
• Promote solutions:
  Educate members on Trumark’s products, services, and programs to offer tailored financial solutions.
• Handle loan processes:
  Complete loan applications, process requests (excluding Home Equity and Mortgage), and assist with settlements.
• Leverage technology:
  Demonstrate mobile and digital banking tools to enhance member experiences.
• Support the branch:
  Perform teller functions, resolve escalated issues, and assist as a supervisor when needed.

• Education:
  
  High school diploma or equivalent required; continuing education preferred.
• Experience:
  
  At least 1 year of branch or equivalent experience with a financial institution.
• Skills:
• Strong communication and organizational abilities.
• Knowledge of banking products and systems.
• Proficiency in Microsoft Office applications.
• Availability:
  Flexibility to work evenings, weekends, or other shifts as needed.