GM Coach

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives for example store of the community and community outreach programs, ensuring customer needs, complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting and controlling expenses in the designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Coordinates, completes and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices. Acts with integrity and serves our customers and members by delivering results while putting the customer first, making decisions based on data insights, balancing short‑ and long‑term priorities, and considering the interests of all stakeholders.

• 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms, acknowledgment that the position requires successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition, acknowledgment that the position may require a current state‑issued Certificate of Eligibility.
• Associates will be required to attend and successfully complete all job‑required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

We offer competitive pay and performance‑based bonus awards. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO (including sick leave),…