Community Outreach Liaison Job Levittown area,Pennsylvania USA,Sales

Community Outreach Liaison

Levittown, PA 19056

Overview

Level: Experienced Position Type:
Full Time Education Level: High School Category:
Business Development

Description

Who We Are:

STR Behavioral Health is a leading substance use and mental health disorder outpatient treatment center. We offer primary substance abuse and mental health programs, as well as dual diagnosis. Our programs include partial hospitalization treatment and intensive outpatient treatment (day and night programs) with supportive housing options. Both treatment programs are supported by a psychiatric provider, licensed clinicians, and experienced professionals.

Medication-assisted treatment (MAT) options are offered at all care levels. Our programs are trauma-informed, individualized, and accredited by the Human Rights Campaign as a leader in providing LGBTQ+ services.

What we offer:

Collaborative environment dedicated to clinical excellence
Multiple Career Development Pathways
Company Supported Continuing Education & Certification
Multiple Health Plan Options
Flexible Dental & Vision Plan Options
100% Company Paid EAP Emotional Well-Being Support
100% Company Paid Critical Illness (with health enrollment plan)
100% Company Paid Life & ADD
401K with Company Match
Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
Generous Team Member Referral Program
Parental Leave

How You Will Contribute

The Community Outreach Liaison plays a crucial role in connecting clinical partners, clients, and families with the right clinical resources. They serve as a liaison and partner, educating communities, providers, clients, and families about treatment services. Additionally, the Community Outreach Liaison supports local admissions by acting as a welcoming concierge for incoming clients, families, and clinical partners at the facility.

Relationships and Contacts

Within the organization:
Maintains frequent and close working relationships with the Executive Director, National Director of Business Development and team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members.

Outside the organization:
Initiates and maintains professional working relationships with clients and their families, referral partners, clinical partners, and vendors, as needed.

Position Responsibilities

Essential Responsibilities

Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility's presence in the local market.

Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.

Communicates various levels of care to potential clients, families, and referral sources.

Guides clients and their families toward suitable treatment options, emphasizing the benefits of treatment and tailoring them to meet each client's unique needs and circumstances. This process involves quickly assessing the viability of potential admissions, addressing challenges posed by ambivalent clients and families, and evaluating the clinical and financial feasibility of admissions.

Articulates how our facility's programming aligns with each potential client's situation and requirements.

Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.

Offers a high level of customer service and communication to referral sources, clients, and families.

Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.

Builds a strategic regional growth plan by evaluating, analyzing, and interpreting facility and market utilization data.

Executes sales and retention strategies and plans, successfully close new business in accordance with pre-determined targets.

Develops goals and timelines for closing new and enhanced key account opportunities.

Collaborates with facility and corporate leadership to leverage strategic initiatives.

Support the local facility clients and alumni

Additional…