Waterlink Plumbing Technician

Summary

We're looking for friendly and skilled plumbers to join our team based in Hampshire, Berkshire and Sussex. In this varied role you will be the go‑to person for all plumbing, fixing leaky pipes, installing new systems, conducting water efficiency audits, and sharing water‑saving tips with customers. You will record progress, assist with new projects, and help keep plumbing projects safe and efficient with contractors and the in‑house team.

• Take detailed records of works for cost, measurement and quality.
• Produce accurate as‑built details for completed schemes.
• Assist in the supervision of site work, ensuring quality of workmanship, health and safety, programme compliance, cost efficiency and customer liaison.
• Explain to customers what work is being carried out, ensuring peace of mind.
• Ensure the team understands customer needs, manages expectations and handles queries and complaints fairly.
• Assist office and field team functions, including work in other geographical areas as required.
• Propose innovative solutions for customer side leak repairs through appropriate assessment methods.
• Deal with issues effectively and seek help when required.
• Implement plumbing works in accordance with best practice and all relevant regulations.
• Ensure quality, environmental and health and safety policies are considered on every project and work is audited to maintain standards.
• Act as part of the Waterlink standby team, providing emergency assistance when needed.

• Level 2 City and Guilds Plumbing qualification.
• Strong operational and industry knowledge and experience.
• Effective communication and interpersonal skills.
• Ability to work independently and meet deadlines.

• EUSR Water Hygiene Card.
• WIAPS approved plumber.
• Level 3 City and Guilds Plumbing qualification.

We recognise creativity comes from diversity, not similarity. We are enthusiastic about inclusion across age, race, gender, ethnicity, religion, and identity. You will experience our dedication to equal opportunities and fair treatment for all through recruitment, employment, and career progression with South East Water.

£33,500 to £38,900 per annum dependent on experience. Average standby rota and overtime earnings approximate £7,500 per annum.

• Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.