Teller, Customer Service​/HelpDesk

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions at critical moments.
• Educate customers through shoulder‑to‑shoulder digital demonstrations; identify self‑service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meet and greet customers, and proactively inquire and take ownership to address the customer’s immediate needs.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Takes ownership of escalated account services issues until resolution and logs all customer complaints in the appropriate system.
• Transition identified sales opportunities and provide an introduction to the appropriate banking partner.
• Complete branch‑related operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
• Process customer/account maintenance accurately.
• Complete Consumer AML, BSA, and KYC related activities and adhere to applicable compliance and operational risk controls.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators.
• Complete other related duties as assigned.

• Provide exceptional service to branch customers and resolve routine customer problems in a timely manner.
• Exemplify empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking.
• Interact with appropriate areas within the Bank to resolve branch‑related operational issues efficiently and accurately.
• Stay current on operational changes and demonstrate sound risk‑management decisions to manage preventable losses and reduce fraudulent activity.

Not applicable.

• High school diploma or equivalent (GED) and a minimum of 6 months of customer service experience, including data entry and/or cash handling.
• Proven verbal communication and interpersonal skills.
• Demonstrated ability to deliver exceptional customer service, stay organized, manage time effectively, and prioritize tasks.
• Proficiency with internet user‑level technology.

• Bilingual, based on branch needs.

• Ability to stand for long periods and use hands and fingers extensively.
• Ability to lift objects weighing 5–30 lbs.
• Ability to read fine print.
• Ability to interact with customers in a face‑to‑face work environment.

Hourly pay range: $18.00–$26.21 (USD).

Location:

Lewes, Delaware, United States of America.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local laws.